Why N-able:
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
This is a dual-core role combining two equally important skill sets: building and optimising in-app experiences using Pendo, and analysing data to drive continuous improvement. We’re looking for someone who is as comfortable interpreting usage metrics and building dashboards as they are configuring in-app guides and QA’ing messages.
While the role uses HTML and CSS, this is not a product UI engineering role — development work is focused on styling, configuring, quality-assuring, and enhancing in-app messages and guides.
What You'll Do:
In-App Experience
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Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo.
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Use HTML and CSS to customise the look, feel, and behaviour of in-app experiences.
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QA and validate in-app messages and guides to ensure accuracy, consistency, and quality before release.
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Iterate on in-app experiences based on data, experimentation, and customer feedback.
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Collaborate with Product, UX, Analytics, and Engineering teams to align in-app experiences with product goals.
Data & Analytics
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Analyse data and usage metrics to measure the effectiveness of in-app experiences and identify opportunities for improvement.
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Create dashboards and reports to track engagement, feature adoption, and outcomes of in-app messages and guides.
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Translate data insights into concrete recommendations and improvements across the in-app experience.
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Partner with the Product and Analytics teams to define and track KPIs for in-app engagement and adoption.
What You'll Bring:
Track 1 — In-App Experience & Development
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Experience building in-app guides, messages, or digital adoption experiences, ideally using Pendo or a similar platform.
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Solid knowledge of HTML and CSS; ability to customise, style, and QA in-app messages to a high standard.
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Strong understanding of user workflows, user journeys, and customer-centric design.
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Experience working in a Product-Led Growth (PLG) environment where in-product experiences support onboarding, adoption, cross-sell, and engagement.
Track 2 — Data Analysis & Reporting
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Strong analytics mindset — comfortable working with data, interpreting metrics, and translating insights into concrete actions.
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Hands-on experience using analytics and reporting tools to evaluate product or in-app experience effectiveness.
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Proven ability to build dashboards and reports that track engagement, adoption, and product KPIs.
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Comfortable collaborating cross-functionally with Product, UX, Analytics, and Engineering teams.
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Familiarity with Agile ways of working; understanding of Scrum practices is beneficial as the team continues to evolve its delivery model.
Nice to have:
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Experience with AI tools or AI-assisted development (e.g. using AI to analyse data, generate content, or enhance in-app experiences).
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Familiarity with SaaS product metrics such as engagement, feature adoption, or retention.
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Experience working in SaaS or B2B product organisations.
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Experience working with distributed or global teams.
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Light JavaScript knowledge for customising or enhancing in-app experiences.
Purple Perks:
- Medical, dental and vision coverage
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Generous PTO and observed holidays
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2 Paid VoluNteer Days per year
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Employee Stock Purchase Program
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FuN-raising opportunities as part of our giving program
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N-ablite Learning – custom learning experience as part of our investment in you
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The Way We Work – our hybrid working model based on trust and flexibility
About N-able:
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
#LI-JH1 #LI-Hybrid
