Crm manager Work, Jobs in Kelvedon, Ess (with Salaries)

CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
6d
CRM Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- Relocation assistance
10d
BDM & Accounts Manager
Project Solver Ltd —Great Dunmow
- £40,000 - £50,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Business development
- Free parking
- Sick pay
Quick apply
8d
UFHS - CRM and Marketing Manager
UFHS —Basildon
- Full-time
- CRM software
- Annual leave
- Employee assistance programme
Account Development Manager (B2B Sales)
Displaysense Ltd —Bishop's Stortford
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
12d
Account Manager
Click4Assistance —Basildon
- CRM software
- Computer literacy
Senior Faculty Marketing Manager (FSE)
Anglia Ruskin University —Chelmsford
- £46,049 - £56,535 a year
- Full-time
- Relocation assistance
9d
MARKETING TECHNOLOGY MGR
Integrated Global Svc —Rayleigh
- £54,000 - £56,000 a year
- Full-time
- Remote
- Marketing
- Data analysis skills
- Bachelor's degree
Quick apply
Regional Account Manager
Rubix —Ipswich
- Full-time
- CRM software
- Business development
- Manufacturing
1d
Sales accounts and business development managers
ALEEZAY LIMITED —Chelmsford
- £20.77 - £29.30 an hour
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
Marketing Manager
Lumen core ltd —Westcliff-on-Sea
- £40,000 - £75,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick apply
4d
Sales Account Manager
First Fence —Canvey Island
- £38,850 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Sales and Resource Consultant
Airborne Environmental Consultants —Brentwood
- £32,000 - £44,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Sick pay
Quick apply
2d
Account Manager (Technical Focus) - Essex/ London
Arc —Basildon
- Hybrid work
- Azure
- Customer service
- Organisational skills
Senior Marketing Manager - Writtle HE
Anglia Ruskin University —Writtle
- £46,049 - £56,535 a year
- Part-time
- University
- Marketing
- Relocation assistance
2d
Head of Marketing Operations
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Sales Executive
Onecom —Southend-on-Sea
- £25,750 a year
- Monday to Friday
- CRM software
- Customer service
- Organisational skills
- Employee discount
Quick apply
Part-time Social Media Manager / Marketing
Total Joinery Solutions Ltd —Basildon
- £13 - £16 an hour
- Part-time
- CRM software
- Social media management
- Communication skills
- Flexible schedule
Quick apply

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CRM Manager

Onyx Gaming
Colchester

Quick apply

Job details

Permanent | Full-time
From £50,000 a year
6 days ago

Qualifications

CRM software
Email marketing
Marketing campaign planning
Stakeholder liaison
Performance reporting in digital marketing
Process improvement
Performance management
Customer segmentation
Analysis skills
Presentation skills
Continuous improvement cycles oversight
Team management
Churn prevention
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
Multi-channel digital marketing campaigns
Leadership
Promotional planning
Communication skills
Multichannel marketing
Customer acquisition
Analytics

Full job description

About Us

Onyx Gaming is a well-established online casino and sports betting operator with nearly a decade of experience in the industry. As the driving force behind BetWright, we are committed to safer gaming through operational excellence.

Our passion for sport, innovation and customer experience sets us apart. We leverage modern technology and data-driven marketing to deliver engaging, responsible betting experiences for our users.

About the Role

As our CRM Manager, you will lead the day to day delivery of Onyx Gaming's CRM rewards programme across our casino and sportsbook products, managing the customer lifecycle from acquisition through retention, reactivation and responsible engagement.

Reporting to the Chief of Marketing, you'll own our CRM activity and line manage the marketing team. You'll translate our wider marketing and commercial strategy into effective, compliant, data driven player communications, and you'll be accountable for the CRM programme's performance against agreed retention and value targets.

You will run high value CRM activity and develop the marketing executive(s) reporting into you. Your focus will be the UK market in the first instance, with scope to extend into other regulated territories as we grow.

What You'll Do

CRM delivery & campaign ownership

Own and deliver the CRM calendar across casino and sportsbook, covering promotions, lifecycle journeys, newsletters and ad hoc communications, aligned to the Head of Casino's promotional plan.
Manage the CRM campaign pipeline, tracking activity from brief through build, review and delivery.
Segment the player database to control promotional spend, improve return on investment.
Plan and execute multi-channel campaigns across email, SMS, push, in-app and onsite messaging, making sure activity is accurate, correctly targeted and delivered on time.
Keep all player communications and onsite messaging compliant and on brand.

Player retention, value & lifecycle

Design and maintain lifecycle flows that grow player lifetime value while managing churn and reactivation.
Apply retention strategies, bonus mechanics and promotional planning proportionately, balancing commercial return against cost and player safety considerations.
Spot opportunities to improve engagement and value from the data available and prioritise your activity accordingly.

Personalisation, automation & innovation

Apply automation and, where appropriate, AI-assisted personalisation and predictive segmentation to improve targeting, relevance and efficiency, tested, measured and used within the compliance framework.
Use available tools to streamline recurring work such as reporting, campaign build and messaging, freeing your capacity for higher-value activity.
Keep abreast of CRM technology and market practice and make practical recommendations on tooling and process improvements.

Team leadership & line management

Line manage the marketing executive(s), allocating and prioritising work, setting objectives and managing performance against KPIs.
Coach and develop your team, supporting their progression and building capability.
Provide day to day direction and quality assurance across your team's campaign output.

Analytics, reporting & ROI

Monitor and report on metrics including ARPU, churn rate, ROI and bonus cost percentage, and present clear performance summaries to senior stakeholders.
Run continuous testing (subject lines, creative, incentives and send times) and use the results to refine your activity.
Work with large datasets to interpret performance trends and turn insight into decisions.

Compliance, safer gambling & collaboration

Make sure CRM activity, promotions and communications comply with the UKGC LCCP, advertising standards and the Group's safer gambling commitments, including appropriate treatment of self excluded, at risk and vulnerable players.
Work closely with the branding team creating campaign assets, so creative is on brand, consistent and delivered on time.
Work closely with Product, Analytics and Customer Support to deliver a joined-up, high-quality player experience.
Liaise with third-party providers to keep the products and services we use current and fit for purpose.

What You'll Bring

Essential: experience & knowledge

Significant iGaming CRM experience across both casino and sportsbook, with a track record of delivering retention and lifecycle activity, including line management or team lead responsibility.
Strong working knowledge of UKGC regulations and responsible gambling requirements as they apply to CRM, promotions and player communications.
Hands on experience with CRM, email marketing and campaign-management platforms, and the ability to pick up new systems and internal tools quickly.
A solid understanding of player retention strategies, lifecycle marketing, bonus mechanics and promotional planning.
Proven experience planning and executing multi-channel campaigns across email, SMS, push, onsite and other CRM channels.

Essential: skills & behaviours

Strong analytical skills, with the confidence to work with large datasets, interpret performance trends and turn insight into decisions.
Strong communication skills, including presenting CRM strategy, performance and recommendations to senior stakeholders.
Confidence leading and developing a small team, including delegating, coaching and managing performance against KPIs.
A self-directed, organised approach, and comfort owning delivery end-to-end in a fast-moving, lean business.

Desirable

Experience using AI-powered personalisation, predictive segmentation or machine learning to improve CRM performance.
Familiarity with a range of CRM / campaign platforms.
Exposure to, or interest in, expanding CRM activity into additional regulated markets

Pay: From £50,000.00 per year

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?
Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

crm manager jobs in kelvedon, ess

CRM Manager

CRM Manager

BDM & Accounts Manager

UFHS - CRM and Marketing Manager

Account Development Manager (B2B Sales)

Account Manager

Senior Faculty Marketing Manager (FSE)

MARKETING TECHNOLOGY MGR

Regional Account Manager

Sales accounts and business development managers

Marketing Manager

Sales Account Manager

Sales and Resource Consultant

Account Manager (Technical Focus) - Essex/ London

Senior Marketing Manager - Writtle HE

Head of Marketing Operations

Sales Executive

Part-time Social Media Manager / Marketing

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