Guy Carpenter
Guy Carpenter is seeking an accomplished and forward-thinking Head of Fiduciary, UK to lead a vital function at the heart of our London business. This is a high-impact, commercially important role within a world-leading reinsurance specialist, where your expertise will directly shape client service, financial stewardship, and operational excellence.
As a key member of the UK leadership team, you will have the opportunity to influence strategy, strengthen governance, and drive continuous improvement across a complex and fast-moving environment. Working in close partnership with senior colleagues across Broking, Finance, Treasury, Controllership, and global fiduciary teams, you will play a central role in ensuring the seamless management of fiduciary operations and the highest standards of control and service.
This role will suit a confident, collaborative leader who enjoys building strong teams, solving complex challenges, and making a visible difference in a respected global business. If you are looking for a role with genuine scope, influence, and the opportunity to help shape the future of fiduciary operations in the UK, this could be the next step for you.
As a key business leader, the Fiduciary Head will collaborate with global counterparts, business units, and functional teams to deliver best-in-class fiduciary practices, reduce financial risk, and continuously improve processes that support growth and client satisfaction.
Key Responsibilities
Strategic Leadership
- Set the strategic direction for the UK Fiduciary function, aligning with global fiduciary and firm-wide objectives.
- Establish clear fiduciary performance metrics, ensuring accountability for client satisfaction, operational efficiency, and financial outcomes.
- Act as a thought leader on fiduciary practices, shaping innovation and sharing best practices globally.
Financial Stewardship
- Oversee fiduciary financial reporting, reconciliations, and management information in partnership with Finance and Controllership.
- Ensure timely collections, reduce bad debt exposure, and optimize cash flow management.
- Safeguard compliance with external regulatory requirements, internal control frameworks, and audit standards (including MMC and GC Controls).
Operational Excellence
- Drive continuous process improvement, leveraging automation, digitization, and workflow enhancements.
- Collaborate cross-functionally with Broking, Controllership, Treasury, Digitization, B2B (Acord), and accounting operations to enhance client and market service.
- Ensure Mumbai Governance framework is robust and focused on the correct metrics. Drive continual improvement of support offering in India and act as a conduit between offices
- Ensure effective governance and resolution of complex fiduciary issues, escalating as needed to senior stakeholders.
People Leadership
- Lead, mentor, and develop a high-performing UK fiduciary team, fostering a culture of excellence, inclusion, and accountability.
- Provide oversight and guidance to offshore fiduciary teams ensuring consistent standards, knowledge transfer, and capability building.
- Serve as a visible role model of the firm’s leadership mindset, driving engagement, collaboration, and professional development.
Qualifications
- Extensive experience leading fiduciary, financial operations, or controllership functions, ideally within reinsurance, insurance, or financial services.
- Proven record of delivering results in a complex, matrixed organization, with experience in managing global or offshore teams.
- Strong knowledge of financial controls, fiduciary risk management, and regulatory frameworks.
- Exceptional leadership skills, demonstrated success in talent development, change management, and cross-functional collaboration.
- Analytical and strategic thinker with the ability to turn complex financial data into actionable insights.
- Excellent communication and influencing skills, with presence to engage senior stakeholders and external partners.
- High proficiency in financial reporting tools and Microsoft Office Suite; experience with automation/digitization tools preferred.
What Sets You Apart
- Recognized leader who inspires teams and fosters a culture of accountability, innovation, and continuous improvement.
- Proven ability to transform fiduciary operations through process redesign, automation, and technology adoption.
- Strong business acumen with the ability to connect fiduciary excellence to broader firm strategy, client outcomes, and financial performance.
- Trusted advisor to senior leadership, capable of balancing operational rigor with a forward-looking, solution-oriented approach.
At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.
