About Buyline
Buyline is a fast-growing UK retail finance provider, partnering with retailers (Business Partners) to deliver flexible, responsible finance solutions to customers.
We operate in a highly regulated environment and are committed to delivering excellent customer outcomes, with a particular focus on Consumer Duty, vulnerability, and third-party oversight.
As we continue to expand, we are looking for a Compliance Monitoring Manager to strengthen our second-line oversight and ensure our control framework remains robust and effective.
The Role
The Compliance Monitoring Manager will play a key role in delivering Buyline’s compliance monitoring framework, with a particular focus on customer outcomes, merchant conduct, and regulatory compliance.
This is a hands-on role requiring strong analytical capability, stakeholder management, and the ability to provide meaningful challenge to the business.
Key Responsibilities
- Design and execute a risk-based compliance monitoring plan across key business areas
- Conduct thematic reviews covering:
- Customer outcomes (Consumer Duty)
- Financial promotions
- Affordability and credit decisions
- Vulnerable customer treatment
- Deliver Business Partner and third-party oversight reviews, including:
- Sales practices (in-store, digital, telephone)
- Quality assurance and mystery shopping insight
- Identification of conduct risks and control gaps
- Analyse MI (complaints, arrears, QA outcomes) to identify emerging risks and trends
- Produce clear, concise reports for senior management and governance forums
- Track and challenge remediation actions to ensure timely resolution of issues
- Support regulatory engagement and ensure adherence to:
- FCA Handbook (including CONC)
- Consumer Duty expectations
- Contribute to the ongoing development of the compliance monitoring framework
Experience & Skills
Essential
- 2–5 years’ experience in consumer credit, ideally within a regulated environment
- Strong understanding of FCA regulation, particularly:
- CONC
- Consumer Duty
- Proven experience managing and overseeing third parties, including Business Partner, and brokers.
- Experience delivering compliance monitoring reviews or audits
- Strong analytical skills and ability to interpret MI and identify risk trends
- Excellent written skills, with experience producing Board- or committee-level reports
- Confident stakeholder management, with ability to provide independent challenge
Desirable
- Experience within retail finance or point-of-sale lending
- Knowledge of vulnerability frameworks and customer outcome testing
- Exposure to multi-channel sales environments (digital, in-store, telephone)
- Experience in financial promotions or Business Partner oversight
What We’re Looking For
We’re looking for someone who:
- Is proactive and commercially aware, balancing risk and business objectives
- Has strong attention to detail
- Can operate with autonomy and accountability
- Is passionate about delivering good customer outcomes
Why Join Buyline?
- Opportunity to play a key role in shaping a growing regulated business
- Exposure to senior stakeholders and Board-level reporting
- A culture that values integrity, transparency and customer focus
- Competitive salary and benefits package
This role is a hybrid role operating 4 days / 28 hours per week. Need to be in commuting distance of our offices in Gloucester.
How to Apply
Please submit your CV and a brief covering note outlining your suitability for the role.
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: Hybrid remote in Gloucester GL3 1JZ
