Technology management occupations Work, Jobs in Kemble, Gls (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
8d
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Delivery Manager (Agile Software Engineering)
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Software development
- Free parking
- Store discount
Quick apply
9d
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
3d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Scrum Master
Leonardo UK Ltd —Gloucester
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- DevOps
- Software development
- Agile
- Employee discount
- Flexible schedule
Cloud Operations Manager
Finova —Cheltenham
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Employee assistance programme
8d
Head of IT
Fluid Water Group —Gloucester
- Full-time
- Analysis skills
- Computer networking
- Contracts
Quick apply
12d
Assistant Consultant Project Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Project Manager
Renishaw —Wotton-under-Edge
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Driving
- Free parking
- Employee assistance programme
8d
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
9d
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
Programme Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- In-person
- Communication skills
Project Manager
Comply365 —Bristol
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Project / Operation Manager
XTEND —Swindon
- Military
- English
- Communication skills
Quick apply
Project Scheduler/Planner
L3Harris Technologies —Tewkesbury
- Hybrid work
- Computer literacy
- Microsoft Office
- Project management
- Employee assistance programme
- Gym membership
Senior Project Manager
PentenAmio UK —Tewkesbury
- £65,000 - £85,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
9d

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technology management occupations jobs near kemble, gls

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in kemble, gls

Helpdesk Manager (Telecoms)

Project Delivery Lead - NatSec

Service Delivery Manager

Delivery Manager (Agile Software Engineering)

Scrum Master

Senior IT Service Desk Engineer

Scrum Master

Cloud Operations Manager

Head of IT

Assistant Consultant Project Manager

IT Service Desk Manager

Project Manager

Project Coordinator

IT Engineering Manager

Service Desk Manager

Programme Manager

Project Manager

Project / Operation Manager

Project Scheduler/Planner

Senior Project Manager

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