Business consultant Work, Jobs in Kempston, Bdf (with Salaries)

Customer Success Consultant
Guestia —Cranfield
- £35,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
6h
Account Manager
Biogen (UK) Ltd —Milton Ernest
- Up to £48,000 a year
- Full-time
- Remote
- Sales
- Business development
- Travel
Quick apply
Project Manager
Monkey Puzzle Day Nurseries —Berkhamsted
- £55,000 - £60,000 a year
- Full-time
- Remote
- Hospitality
- Childcare
- PMP
- Annual leave
11d
Sustainability Consultant (ESG Strategies and ISO Certifications)
Enovation Consulting Ltd —Silverstone
- Up to £45,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Project management
- Free parking
Quick apply
Business Development Manager / Waste Consultant
Safetykleen —Bedford
- £32,000 - £38,000 a year
- Full-time
- Sales
- Driving
- Negotiation
- Employee assistance programme
Quick apply
3d
Business Development Consultant - Kettering/Rugby/Milton Keynes
Wurth UK Ltd —Northampton
- £24,000 - £35,000 a year
- Monday to Friday
- Sales
- Business development
- Organisational skills
Quick apply
Stategic Sales Property
BauWatch Group —Northampton
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
6d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Associate Business Consultant - Accelerator / Cross-Train
Columbus Global —Northampton
- Remote
- IT
2d
Business Analyst
Interpham Consulting —Luton
- Full-time
- Analysis skills
- Communication skills
Sales Consultant
Simply Business —Northampton
- £27,280.50 - £40,033.50 a year
- Overtime
- Hybrid work
- Sales
- Annual leave
- Work from home
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Northampton
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
2d
Graduate Agricultural Business Consultant
Brown&Co —St. Neots
- Full-time
- Microsoft Word
- Microsoft Excel
- Business
7d
Sales Consultant
Furniture Village —Northampton
- £25,500 - £60,000 a year
- Weekend availability
- Employee discount
Quick apply
Leasing Consultant
Silverstone Leasing —Northampton
- £25,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
Junior Delivery Consultant
Goldbridge Group —Luton
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
Stategic Sales Property
BouWatch —Northampton
- £60,000 - £90,000 a year
- Sales
- English
- Business development
6d
Trust and Estate Planning Consultant
Solidus Trust —Stevenage
- Full-time
- Financial services
- Communication skills
- Time management
- Annual leave
Construction Project Manager
Moto —Dunstable
- £50,000 - £60,000 a year
- Remote
- Hospitality
- Engineering
- Contracts
- Employee discount
Quick apply
5d
Risk Intelligence Analyst
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply

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Customer Success Consultant

Guestia
Cranfield

Quick apply

Job details

Full-time
£35,000 a year
6 hours ago

Benefits

Casual dress
Company pension
Work from home
Company events
Private medical insurance
Flexible schedule
On-site parking

Qualifications

Customer service
SQL
Analysis skills
Ticket management systems
Organisational skills
Application support
SaaS
Communication skills
Help desk

Full job description

About Guestia

Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world's leading sports marketing agencies, brands, rights holders and event organisers. Our platform powers hospitality programmes, sponsorship activations and VIP experiences at some of the world's most prestigious sporting and entertainment events.

At Guestia, we're passionate about helping our customers deliver exceptional experiences. We combine innovative technology with outstanding customer service, building long-term partnerships that help our customers achieve success.

As we continue to grow, we're looking for a Customer Success Consultant to join our expanding Customer Success & Support team. This is an exciting opportunity for someone who enjoys solving problems, building relationships and helping customers get the very best from technology.

The Role

As a Customer Success Consultant, you'll be responsible for delivering an exceptional customer experience throughout the customer journey. You'll combine technical application support capability with proactive customer success, helping customers onboard successfully, resolve issues efficiently, maximise adoption of our platform and achieve their business objectives.

You’ll be responsible for delivering, implementing, configuring, and supporting software solutions that meet customer business requirements. Working closely with customers, business stakeholders, project managers, and technical teams, you’ll analyse business processes, translate requirements into system configurations, and ensure successful deployment and adoption of software solutions.

The role combines technical expertise, business process understanding, and customer-facing consulting skills to deliver high-quality implementations that drive customer value and operational efficiency.

What You'll Be Doing

Customer Success & Technical Consultancy

· Build strong, long-lasting relationships with customers and become a trusted point of contact.

· Deliver an exceptional customer experience across every interaction.

· Support customer onboarding and implementation projects, engaging with customers to understand their business processes, operational challenges, and strategic objectives.

· Facilitate workshops, discovery sessions, and process-mapping activities. Analyse and document business requirements, functional specifications, and solution designs.

· Deliver customer training sessions, webinars and product demonstrations.

· Help customers maximise the value they receive from the Guestia platform.

· Proactively engage with customers to encourage product adoption and identify opportunities for improvement.

· Gather customer feedback and champion the voice of the customer within Guestia.

· Advise customers on best practices and software capabilities

Application Support

· Manage customer enquiries via email, telephone and Microsoft Teams.

· Investigate, troubleshoot and resolve application and technical issues.

· Own support tickets from initial investigation through to successful resolution.

· Work closely with our Development team to escalate and resolve complex issues.

· Create and maintain customer-facing knowledge base articles and documentation.

· Maintain accurate customer records and support activity within our systems.

Collaboration & Project Delivery

· Work closely with colleagues across Customer Success, Product and Development.

· Support customer implementations, software releases and project activities.

· Travel occasionally to customer sites and live events within the UK and internationally when required.

· Provide support outside normal business hours when required for customer projects, software implementations, live events or critical customer incidents.

· Contribute to continuous improvement initiatives across the Customer Success function.

About You

We're looking for someone who enjoys working with people just as much as technology.

You'll be naturally curious, enjoy solving problems and take pride in delivering outstanding customer experiences.

You'll ideally have:

· Experience in a Customer Success, Application Support or Software Support role.

· Experience working within a SaaS environment.

· Excellent customer service and relationship-building skills.

· Strong analytical and troubleshooting abilities.

· Excellent written and verbal communication skills.

· The ability to explain technical concepts in a clear and simple way.

· Strong organisational skills with the ability to prioritise multiple tasks.

· A proactive, positive and customer-first attitude.

· Experience using helpdesk or ticket management software.

· Knowledge of SQL, databases or web applications would be advantageous.

· A valid passport and willingness to travel internationally on occasion.

Why Join Guestia?

You'll be joining a friendly, ambitious team working with some of the biggest names in sport and live events. We offer a collaborative environment where you'll have the opportunity to develop your technical knowledge, build lasting customer relationships and play a key role in shaping our customers' success.

Benefits

· Salary up to £35,000, depending on experience

· Flexible working hours (between 8:00am and 6:00pm)

· Hybrid working (minimum three days per week in our Cranfield office)

· Private Healthcare

· Company Car Scheme

· Company Pension

· Performance Bonus Scheme

· Socials and team events

· Company days out

· Ongoing training and professional development

If you're passionate about technology, enjoy working with customers and want to be part of an exciting and growing SaaS business, we'd love to hear from you.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Cranfield

Quick apply

Refine Your Search

business consultant jobs in kempston, bdf

Customer Success Consultant

Account Manager

Project Manager

Sustainability Consultant (ESG Strategies and ISO Certifications)

Business Development Manager / Waste Consultant

Business Development Consultant - Kettering/Rugby/Milton Keynes

Stategic Sales Property

Application Support Analyst

Associate Business Consultant - Accelerator / Cross-Train

Business Analyst

Sales Consultant

Associate Business Consultant - Accelerator / Cross-Train

Graduate Agricultural Business Consultant

Sales Consultant

Leasing Consultant

Junior Delivery Consultant

Stategic Sales Property

Trust and Estate Planning Consultant

Construction Project Manager

Risk Intelligence Analyst

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