Senior support analyst Work, Jobs in Kempston, Bdf (with Salaries)

Senior Business Analyst
Personal Group —Milton Keynes
- £65,000 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
1h
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
14d
Senior Onboarding HR Analyst
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Credit Risk Analyst
Billing Finance Ltd. —Northampton
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Free parking
- Employee assistance programme
Quick apply
9d
Senior Analyst (ICP-MS)
Tetra Tech —Bedford
- Laboratory experience
- Microsoft Office
- Analysis skills
Senior Business Analyst
Sopra Steria —Hemel Hempstead
- Up to £55,000 a year
- Hybrid work
- Travel
- Agile
- Business
- Annual leave
Senior Analyst (GC-MS)
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Project management
- Bachelor's degree
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Senior Commercial Analyst
Network Rail —Milton Keynes
- £42,254 - £51,539 a year
- Full-time
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
- Free parking
- Annual leave
10d
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
9d
Protective Intelligence Team Lead
Securitas UK —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
11d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
3d
Data Analytics Manager
Billing Finance —Northampton
- £60,000 - £70,000 a year
- Hybrid work
- SQL
- Employee assistance programme
Senior Employee Central HR Analyst
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Computer Science
- APIs
- Leadership
- Annual leave
- Employee assistance programme
3d
PMO Data Analyst
Leonardo UK Ltd —Luton
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Flexible schedule
- Referral programme
LC MS Analyst
Tetra Tech —Bedford
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Time management
2d
TechEx Operations Analyst (IT Support)
NBCUniversal —Bedford
- Full-time
- Azure
- Travel
- In-person
10d
Lead Performance Data Scientist
Network Rail —Milton Keynes
- £85,395 - £112,583 a year
- Full-time
- Hybrid work
- Maths
- Machine learning
- No degree
- Free parking
- Annual leave
5d
Senior Data & Insights Analyst
Barclays —Northampton
- Data analysis skills
- SQL
- Machine learning
2d

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senior support analyst jobs near kempston, bdf

Senior Business Analyst

Personal Group -
Milton Keynes

Quick apply

Job details

Permanent
£65,000 a year

Qualifications

Jira
Business analysis
Microsoft Office
Analysis skills
Bachelor's degree
Confluence
UX
Scalability
Agile
UI
SaaS
Business

Full job description

Job Title: Senior Business Analyst

Location: Milton Keynes and London – Hybrid (2 office days)

Salary: £65,000

Contract Type: Permanent

We are looking for a highly influential Senior Business Analyst to join Personal Group at a pivotal moment in our growth and transformation journey.

This is not a traditional BA role. We need a strategic storyteller, someone who can take complex data, insights, and business challenges and translate them into clear, compelling narratives that shape decisions at the highest level of the organisation.

You will operate at the intersection of strategy, data, and delivery, partnering with senior leadership and the C-suite to define, articulate, and drive our vision, ensuring every initiative is aligned to our 5-year business plan and ambitious revenue targets.

You’ll lead end-to-end transformation, from discovery through to implementation, ensuring that change is not only delivered, but understood, adopted, and impactful across the business.

Key Responsibilities

Discovery & Requirements Leadership

Lead discovery sessions and requirements gathering across business initiatives
Define and implement best practice standards for business analysis and documentation
Translate business needs into detailed requirements, user stories, workflows, and business rules

Process Analysis & Optimisation

Analyse current-state processes across insurance, rewards, and benefits offerings
Map end-to-end customer and operational journeys
Identify gaps, risks, and opportunities for automation and optimisation
Recommend improvements to enhance scalability, reduce costs, and improve customer experience

Business & Technical Design

Define eligibility, coverage, rating models, and high-level business architecture
Develop and maintain business capability maps
Communicate complex insurance and SaaS concepts clearly to technical teams and vendors

Delivery & Governance

Maintain full requirements traceability from design through to testing
Coordinate User Acceptance Testing (UAT) and validate business scenarios
Ensure solutions meet regulatory, operational, and customer standards
Support audit readiness through robust documentation and governance

Stakeholder Engagement & Leadership

Translate complex data and business challenges into clear, persuasive narratives that drive executive decision-making
Influence and challenge senior stakeholders, including C-suite, to shape strategic direction
Use insight and evidence to build compelling business cases aligned to long-term growth and revenue outcomes
Act as a trusted advisor, guiding leaders through ambiguity with clarity and confidence
Mentor and elevate other analysts, building a high-performing BA capability

Skills & Experience

Essential

Strong prior experience as a Business Analysis
Strong analytical and problem-solving capability, with the ability to interrogate complex data and processes
Proven experience in a regulated environment (insurance and/or SaaS)
Experience with Agile delivery and digital/UX-focused projects
Strong stakeholder management skills, including engagement at senior leadership level
Experience documenting complex business rules and system requirements
Systems thinking approach with a focus on end-to-end solutions
Experience supporting or leading digital transformation and automation initiatives
Proficiency in tools such as Jira, Confluence, and Microsoft Office Suite
Excellent written, verbal, and facilitation skills

Desirable

Background working closely with engineering or technical teams
Familiarity with UX/UI principles and user-centred design
Relevant degree (e.g. Business, Computer Science, Engineering) or equivalent experience
Professional certifications in Business Analysis

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

The Company

The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.

Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.

Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.

Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.

Could you be our next great hire?

Quick apply

Refine Your Search

senior support analyst jobs in kempston, bdf

Senior Business Analyst

Business Analyst

Business Intelligence Manager

Senior Onboarding HR Analyst

Credit Risk Analyst

Senior Analyst (ICP-MS)

Senior Business Analyst

Senior Analyst (GC-MS)

Senior Support Centre Analyst

Senior Commercial Analyst

Senior BI Analyst

Protective Intelligence Team Lead

IT Support Analyst 2nd Line

Data Analytics Manager

Senior Employee Central HR Analyst

PMO Data Analyst

LC MS Analyst

TechEx Operations Analyst (IT Support)

Lead Performance Data Scientist

Senior Data & Insights Analyst

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