Reference: EO207
Contract: Permanent, full time, 35 hours per week
Location: Kings Hill based with hybrid working (2 days per week in the Kings Hill office)
Salary: Up to £47,500 per annum (depending on experience)
Shape the future of digital banking for the charity sector.
Are you passionate about turning ideas into well-designed digital experiences that truly deliver for customers?
We’re looking for a talented Product Analyst to join our newly formed Digital team at CAF Bank, part of Charities Aid Foundation (CAF). This is a unique opportunity to play a pivotal role at the heart of our digital transformation, helping to redesign and continuously improve our online banking services that support charities across the UK
What you’ll do
At CAF Bank, every one of us contributes to our impact, and as our Product Analyst you will play a key role in how we deliver better digital services for our customers.
You’ll work at the centre of product, technology, operations and risk, turning digital strategy into clear, structured and delivery-ready requirements that enable faster, safer change
As our Product Analyst you will:
- Translate product priorities into clear epics and user stories with well-defined acceptance criteria
- Structure customer problems and needs into clear “as is” and “to be” journeys grounded in evidence
- Produce and maintain high-quality functional and non-functional requirements proportionate to risk and complexity
- Facilitate workshops and collaborate across teams to define problems before solutions and drive alignment
- Document end-to-end customer journeys ensuring changes improve outcomes across the whole service
- Support UAT, release readiness and governance by ensuring requirements are testable, traceable and complete
Who we are looking for
This role is ideal for someone with experience in digital product analysis, business analysis or online service delivery, particularly in regulated or complex environments, who is excited by the opportunity to shape a growing digital function.
We are looking for:
- Experience translating digital change into clear, structured and testable requirements
- Experience working across Digital, Technology, Operations and Risk stakeholders
- Experience supporting UAT and delivery readiness with strong documentation and governance focus
- Strong analytical and problem-solving skills with the ability to turn ambiguity into clarity
- Data literacy with the ability to use insight to inform decision making and prioritisation
- Excellent stakeholder management skills with the ability to communicate complex ideas simply.
What’s in it for you
At CAF Bank you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.
Who we are
We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.
We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.
Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.
Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
How to apply
The closing date for applications is 30th June 2026
Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV and cover letter to [email protected] quoting reference number EO207
Please contact our Recruitment team at [email protected] or 03000 123 566 to find out more about the role, together with a detailed job description (INTERNAL ONLY)
We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.
To apply for this role you must be able to provide proof of your Right to Work in the UK.
So we can support you to be your best during the application or interview process, please contact our Recruitment team at [email protected] or 03000 123 566 to request assistance or reasonable adjustments.
Job Reference: EO207
