Come and join our Team...
We are currently seeking an enthusiastic Health Club & Spa Attendant at Norton House Hotel & Spa, part of Hand Picked Hotels.
Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.
Whether you're welcoming guests, preparing incredible food, keeping our spaces pristine, or supporting behind the scenes, your role will help shape these memorable moments.
Here, you’ll be part of a warm and welcoming team dedicated to delivering exceptional experiences, personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in an elegant and supportive environment, and enjoy making a real difference to someone’s day, Norton House Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As a Health Club & Spa Attendant, you’ll play a key role in delivering a welcoming, safe, and high-quality experience for every member & guest. You will be responsible for maintaining exceptional standards of cleanliness, hygiene, and presentation across the health club and spa, ensuring all areas are consistently inviting and well-stocked.
This is a hands-on, customer-facing role where you will interact with both hotel guests and members, offering a friendly, helpful, and professional service at all times. From carrying out regular cleaning duties and poolside safety checks, to supporting reception when needed, you’ll take pride in creating a relaxing and enjoyable environment.
This is a Part-time role working 4 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
- Someone who takes initiative, demonstrates strong attention to detail, and is committed to maintaining high standards. A willingness to learn and undertake training (including first aid and pool responder).
