Design & user experience Work, Jobs in Kensworth, Bdf (with Salaries)

Senior Product Manager - Conversational AI & Self-Service Support
Tesco UK —Welwyn Garden City
- Full-time
- Product management
- APIs
- Agile
- Employee assistance programme
Group Exercise Manager
Active Luton —Luton
- £29,808 a year
- Full-time
- Management
- Word processing
- Computer literacy
- Employee assistance programme
Quick apply
13d
Apprentice Online Training Designer - 24 Months FTC
Smiths Detection —Hemel Hempstead
- Computer Science
- AI
- Leadership
Quick apply
Community Falls Support Worker
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £28,392 - £31,157 a year
- Part-time
- Communication skills
3d
Digital Media Assistant
Buckinghamshire New University —High Wycombe
- £26,093 - £28,778 a year
- Hybrid work
- Marketing
- Customer service
- Computer literacy
- Employee discount
Website Designer
Interpham Consulting —Luton
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Junior AI Agent Developer
Levocell Ltd —Slough
- £30,990.02 - £40,000.00 a year
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Free parking
Quick apply
7d
Strategic Design Lead
London Luton Airport —Luton
- Full-time
- Mentoring
- Agile
- Communication skills
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Windows
- School
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
IT Programmer
Interpham Consulting —Luton
- Full-time
- Software troubleshooting
- Agile
Image Interpretation Training (IIT) Specialist
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- No experience needed
- Business development
- Analysis skills
Quick apply
2d
Product Specialist - South East
Accora —Watford
- Full-time
- Remote
- Computer literacy
- Writing skills
- English
- Annual leave
Quick apply
Digital Marketing Executive
4Ways Healthcare —Hemel Hempstead
- £30,000 - £33,000 a year
- Full-time
- Social media management
- Travel
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Marketing Apprentice
QA Apprenticeships —High Wycombe
- £17,000 a year
- Full-time
- Social media management
- Organisational skills
- Communication skills
Platform Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Agile
- Employee discount
Digital Performance Manager
Omniplex Learning —St Albans
- AI
- Analytics
- Annual leave
- Life insurance
Project Engineering Manager
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Engineering
- Team management
- Travel
- Flexible schedule
- Referral programme
Digital Designer and Content Creator
Windsor Forest Colleges Group —Slough
- £29,487 - £32,206 a year
- Full-time
- Travel
- In-person
- Free parking
- Annual leave
13d

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Senior Product Manager - Conversational AI & Self-Service Support

Tesco UK -
Welwyn Garden City

Apply Now

Job details

Full-time

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Product development
Product management
APIs
Agile
Product demonstrations
Multidisciplinary collaboration
A/B testing
Technical product management experience
AI
Leadership
Communication skills

Full job description

About the role

As a Senior Product Manager for Conversational AI & Self-Service Support, you will join our dynamic Customer Support product team. You will lead the vision, strategy and execution of AI-driven customer support experiences, including conversational AI voice and chat bot platform and self-service journeys across the Group (UK, ROI, Central Europe). You will play a critical role in transforming how customers and colleagues interact with support channels by leveraging advanced AI technologies to deliver seamless, intelligent, and scalable support solutions.

You will own and evolve the conversational AI product ecosystem to support expanding chatbot capabilities across channels and driving adoption of self-service solutions. Working closely with cross-functional teams including Engineering, UX, Data, and Analytics, you will deliver measurable improvements in customer experience, operational efficiency and business outcomes.

You will be responsible for

Proactively partner with the cross functional team and senior stakeholders to set the future direction of conversational AI and self-service support aligned to organisational goals and customer needs

Follow agile product management practices, breakdown complex product requirements, maintain a prioritised product backlog, run key ceremonies to enable the development teams to deliver valuable product increments with optimal risk and effort.

Lead product discovery and experimentation, defining MVPs, validate hypotheses, and scale successful features
Lead development and optimisation of the bot platform, leveraging AI technologies to enhance automation, accuracy, and user experience
Drive expansion of conversational AI across multiple customer and colleague touchpoints and channels, ensuring a consistent and seamless support experience
Be accountable for product performance, adoption, and OKRs, using data to continuously improve outcomes
Collaborate with UX, Engineering, Data Science, and Analytics teams to design, build, and iterate on AI-driven support solutions
Manage and influence stakeholders across business and technical teams, aligning priorities and navigating dependencies

Demonstrate the features of the product to different audiences in the wider and immediate Tesco teams, building awareness of the product and its capabilities.

You will need

Proven track record as a Senior Product Manager towards delivering high impact, scalable digital, AI, or customer support products.

Product Management experience in a modern software product development context, using agile practices, in collaboration with colleagues from UX, Engineering, analytics and other disciplines.

Strong experience in conversational AI, chatbots, voicebots with a focus on improving user journeys and experiences.
Expertise in product management practices and tools for roadmap planning, backlog management, prioritisation, and agile delivery.
Deep understanding of data-driven product development, including experimentation and A/B testing.
Excellent stakeholder management, communication, and leadership skills.

Understanding of how large technology systems interact and how to monitor product health (e.g. uptime, performance metrics)

Nice to have

Experience scaling AI-driven products in large, complex organisations.
Knowledge of LLMs, agentic AI, or conversational design principles.
Experience of the technology in customer support or omnichannel service environments.
Experience with API-based platforms and integrations across multiple systems.

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary.
Holiday starting at 25 days plus a personal day (plus Bank holidays).
Private medical insurance.
26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

Apply Now

Refine Your Search

design & user experience jobs in kensworth, bdf

Senior Product Manager - Conversational AI & Self-Service Support

Group Exercise Manager

Apprentice Online Training Designer - 24 Months FTC

Community Falls Support Worker

Digital Media Assistant

Website Designer

Junior AI Agent Developer

Strategic Design Lead

IT Technician

Data Analyst

IT Programmer

Image Interpretation Training (IIT) Specialist

Product Specialist - South East

Digital Marketing Executive

Sales Operations Manager

Marketing Apprentice

Platform Lead

Digital Performance Manager

Project Engineering Manager

Digital Designer and Content Creator

I want to receive the latest job alerts for design & user experience in kensworth, bdf

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