Customer experience manager Work, Jobs in Kent (with Salaries)

Aftersales Excellence Coach (Southern England)
MSX International —Canterbury
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Customer Experience Manager
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £28,420 a year
- Part-time
- Hybrid work
- Hospitality
- Sales
- Assembly
- Free parking
- Annual leave
4d
Customer Relationship Manager
Barchester Healthcare —Maidstone
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
3d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Senior Block Manager (Residential Block Property Management)
Bawtrys Estate Management Ltd —Sevenoaks
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- IT
- Work from home
Quick apply
13d
Destination Services Lead
Saga —Folkestone
- £35,000 - £40,000 a year
- Management
- IT
- Leadership
- Employee discount
Quick apply
11d
Operational Excellence Manager
Rhenus SE & Co. KG —Ashford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Part-time Customer Service Manager
International Workplace Group plc —Canterbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
11d
Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
Supply Chain Service Manager
Sysco GB —Ashford
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
8d
Purchasing Manager
MattressNextDay —Whitstable
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- In-person
- Negotiation
- Work from home
Quick apply
8d
Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Canterbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service & Operations Manager
Quantum —Maidstone
- Full-time
- Hybrid work
- Customer service
- English
8d
Operations Manager
MAPP —Sittingbourne
- £55,000 - £65,000 a year
- Full-time
- Organisational skills
14d
Regional Head of Operations
Sanctuary Group —Whitstable
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer and Trading Manager - Online
Sainsbury's —Maidstone
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
7d
Senior Account Manager - South East
Yell —Canterbury
- £400,000 a year
- Full-time
- Employee assistance programme
- Life insurance
4d
Customer Resolution ( Complaints) Manager
West Kent Housing Association —Sevenoaks
- £54,000 a year
- Hybrid work
11h
Sales/Customer Service Manager
Tigfusion Limited —Hastings
- From £35,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
Quick apply
4h

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Aftersales Excellence Coach (Southern England)

MSX International -
Canterbury

Quick apply

Job details

Full-time
Up to £45,000 a year

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Analysis skills
Root cause analysis
Communication skills

Full job description

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is South of England.

The Role

To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.

The Aftersales Excellence Coach will:

Deliver improvements in Aftersales Key Performance Indicators
Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation and Technical Pre Plan
- EVHC
- Workshop Productivity
- Team working and communication.
- Process improvement and quality management.
- Quality control processes and analysis
- Facilitating sustainable solutions and continuous improvement
Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
Build a close working relationship with Audi UK Area Teams

Qualifications

About you

This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:

Automotive aftersales experience of minimum 3-5 years
Good knowledge of business KPI data and the ability to analyse and identify opportunities.
Experience of aftersales process implementation
Flexible approach to work –self-sufficient and ability to adapt.
Be an effective communicator.
Ability to prioritise workload to deliver agreed contracted days.
Accurate and timely Administration
- Visit Reports and SMART Actions
- MSXI – Activity tracking, Expenses, Mileage
Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client.
Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license is required.

Additional Information

Working pattern and location

40 hours per week
Monday - Friday
Field-based, hybrid working with Quarterly National Team Meetings
Location: To cover South of UK
Manage own time - expect overnight away from home

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it is the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

Up to £45,000 per year pro rata
Company Car
Company Credit Card
Fuel Card
25 days annual leave (plus Bank Holidays) pro rata
Pension Plan
Cash back health care scheme
Potential to progress within the company, with global opportunities updated regularly

You can learn more about MSX International on our website: www.msxi.com

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

customer experience manager jobs in kent

Aftersales Excellence Coach (Southern England)

Customer Experience Manager

Customer Relationship Manager

Operations Manager

Senior Block Manager (Residential Block Property Management)

Destination Services Lead

Operational Excellence Manager

Part-time Customer Service Manager

SME Retention Team Manager

Head of Customer Support & Quality Assurance

Supply Chain Service Manager

Purchasing Manager

Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped

Customer Service & Operations Manager

Operations Manager

Regional Head of Operations

Customer and Trading Manager - Online

Senior Account Manager - South East

Customer Resolution ( Complaints) Manager

Sales/Customer Service Manager

I want to receive the latest job alerts for customer experience manager in kent

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