Technical officer Work, Jobs in Kent (with Salaries)

Customer Service Supervisor
IRATA International —Ashford
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
VTS Officer
Port of London Authority —Gravesend
- £54,051.45 a year
- Overtime
- Annual leave
- Employee assistance programme
13d
Private Sector Housing Technical & Adaptations Officer
Medway Council —Chatham
- £32,378 a year
4d
Technical Surveillance Support Officer
HM Revenue and Customs —Gillingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Work from home
3d
Quality Assurance and Regulatory Assistant
Plamil Foods —Folkestone
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
13d
Private Sector Housing Technical Assistant
Medway Council —Chatham
- £24,558 a year
- IT
12d
Land Management Officer or Land Management Project Officer
East Sussex County Council —Wadhurst
- Part-time
- Hybrid work
- Travel
10d
Communications Officer
South East Water —Snodland
- £32,938 a year
- Full-time
- Annual leave
Damp and Mould Officer
Canterbury City Council —Canterbury
- £33,622.29 - £36,996.47 a year
- Full-time
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
6d
Contracts Officer (Assets)
Canterbury City Council —Canterbury
- From £48,963.69 a year
- Full-time
- Contracts
- Annual leave
- Employee discount
6d
Environment Performance Officer - River Restoration
South East Water —Detling
- Up to £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Senior Science Technician
LeighAcademiesTrust —Rainham
- £29,146 a year
- Full-time
- School
- Free parking
- Employee assistance programme
Apprentice (Parking)
Gravesham Borough Council —Gravesend
- £15,392 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Office experience
- Free parking
- Annual leave
Senior Planning Officer/Planning Officer
Maidstone Borough Council —Maidstone
- £40,573 - £49,439 a year
- Full-time
- Hybrid work
- Management
- Travel
- IT
- Free parking
- Employee assistance programme
3d
Regulated Industry Officer - 34701
Environment Agency —West Malling
- From £43,198 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Travel
- Flexible schedule
7d
Field Manager
Forestry Commission —Tonbridge
- £40,388 - £43,482 a year
- Full-time
- Hybrid work
- Management
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
14d
Roman Catholic Chaplain
Ministry of Justice —Rochester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Child in Care Mentor
MidKent College —Gillingham
- £28,625 - £33,063 a year
- Part-time
- University
- School
Apprentice HGV Technician
NRG Riverside —Royal Tunbridge Wells
- £17,160.00 - £25,916.80 a year
- Full-time
- Customer service
- Free parking
- Annual leave
Quick apply
11d
Infrastructure Engineer CTI
HM Revenue and Customs —Gillingham
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- DevOps
- English
- Windows
- Work from home
14d

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Customer Service Supervisor

IRATA International
Ashford

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Private medical insurance
Gym membership
Free fitness classes

Qualifications

Management
Customer service
English
Numeracy
Statistical analysis
Content creation
Team management
Mentoring
Organisational skills
Leadership
Time management

Full job description

IRATA International is the leading worldwide authority on industrial rope access today. The IRATA rope access method has set the standard for safe working at height over the past 30 years with an unrivalled safety record. Its pioneers continually strive to promote global awareness of its efficient, safe and environmentally advantageous methods.

IRATA has over 850 member companies currently operating across 68 countries ranging across industry sectors such as oil and gas, construction, renewable energy, geo-technical and non-destructive testing. IRATA certification is widely recognised as the industry standard for rope access personnel and has over 140,000 qualified technicians worldwide who are trained to the highest standard based on the IRATA Training, Assessment and Certification Scheme (TACS).

Overview
This role will be responsible for the supervision of the Corporate Membership Services department, to ensure timely and effective service delivery. The primary duties will include overseeing service team members, developing and implementing service procedures/standards and maintaining internal and external client relationships to maximise efficiency.

Duties

Supervise day-to-day operations of the Corporate Membership Services team to ensure timely and accurate service delivery.
Conduct team meetings and briefings ensuring clear communication of priorities, expectations and business updates. Set objectives and perform team appraisals.
Lead and deliver staff onboarding, training, and development initiatives, maintain training records and assess competency.
Review individual and team performance, identify training and development opportunities.
Manage the implementation of meeting actions regarding the Corporate Membership Services Department.
Monitor the continued compliance of members to IRATA policy.
Maintain and enhance department databases and CRM systems to ensure accurate, real-time data.
Effectively manage and resolve complex or escalated issues in a timely manner, ensuring a professional approach and escalating to the Services Manager when appropriate.
Provide regular performance reports to the Services Manager.
Contribute to the development and documentation of departmental procedures and standards.
Ensure that the membership processes and record keeping are compliant with the IRATA data protection policy.
Communicate effectively with relevant external stakeholders.
Identify potential opportunities for improvement within the department.
Work closely with the Audit Compliance Officer and IRATA auditors.

Knowledge Skills and experience

Excellent interpersonal and customer service skills
Good numeracy and statistical analysis skills.
Strong leadership ability and inspirational team development skills.
Ability to prioritise workload, exercise good time-management and the ability to work to deadlines and excellent organisational skills.
Excellent interpersonal skills to engage with stakeholders.
Experience in providing training/coaching/mentoring to personnel.
Excellent communications skills including written content creation and stakeholder engagement
Proficient in verbal and written English.
Working knowledge of relevant software packages

Educations/Qualifications

Degree or equivalent professional or vocational qualification. (Preferable but not essential)
Previous experience of managing a team, and people management experience (Preferable but not essential)

Personal Characteristics

Excellent verbal, written, telephone and interpersonal skills.
Excellent organisational skills, including the ability to work to deadlines.
Highly motivated individual demonstrating drive and determination to succeed.
Positive and approachable manner.
Strategic thinking and problem-solving skills to effectively address challenges and identify opportunities for improvement.
Excellent attention to detail.
Ability to communicate, develop and sustain excellent working relationships at all levels with internal and external stakeholders.
To always represent IRATA in a positive and professional manner.
Demonstrates adaptability and flexibility with regard to working hours, readily adjusting to meet operational demands and support business continuity.
Be able to travel regionally and internationally from time to time.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical officer jobs in kent

Customer Service Supervisor

VTS Officer

Private Sector Housing Technical & Adaptations Officer

Technical Surveillance Support Officer

Quality Assurance and Regulatory Assistant

Private Sector Housing Technical Assistant

Land Management Officer or Land Management Project Officer

Communications Officer

Damp and Mould Officer

Contracts Officer (Assets)

Environment Performance Officer - River Restoration

Senior Science Technician

Apprentice (Parking)

Senior Planning Officer/Planning Officer

Regulated Industry Officer - 34701

Field Manager

Roman Catholic Chaplain

Child in Care Mentor

Apprentice HGV Technician

Infrastructure Engineer CTI

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