Contact centre team leader Work, Jobs in Kettering, Eng (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Trainer
Amazon UK Services Ltd. - A10 —Kettering
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Recruiter
Booker Group —Wellingborough
- Employee assistance programme
- Employee discount
Quick apply
10d
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
10d
Education support worker
Sense —Kettering
- £14 an hour
- Part-time
- English
- Care plans
- Referral programme
New Business Customer Representative
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Life insurance
- Referral programme
Transport Operations Clerk - Nights - Part Time
Booker Group —Wellingborough
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Supply Planner - Apply Now for Our Assessment Day
Booker Group —Wellingborough
- Monday to Friday
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
3d
Team Leader - Children's Services
Courtyard Care —Great Addington
- £14.80 an hour
- Communication skills
- Employee assistance programme
- Employee discount
Cluster Manager
Bleckmann Solutions UK Ltd —Corby
- £95,000 - £105,000 a year
- Full-time
Quick apply
Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Hybrid work
- Customer service
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Maintenance Team Leader, EMA5 RME
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule
Pay and Reward Advisor
Cambridgeshire County Council —Huntingdon
- £41,958 - £44,822 a year
- Full-time
- Project management
- Human resources
- Annual leave
- Employee discount
10d
Proposition Manager - Convenience
Booker Group —Wellingborough
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Functional Assessor
Serco Group —Milton Keynes
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Anglican Religious Visitor
Serco Group —Leicester
- £30,000 - £32,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Female support worker- driving license required
Sense —Kettering
- £13 an hour
- Weekend availability
- No experience needed
- Referral programme
8d
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
9d
Warehouse Operative
Booker Group —Wellingborough
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
12d

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

contact centre team leader jobs in kettering, eng

Contact Centre Advisor (Night Shift)

Trainer

Recruiter

Helpdesk Agent (Full Time Office Working inc weekends)

Customer Service Agent

Education support worker

New Business Customer Representative

Transport Operations Clerk - Nights - Part Time

Supply Planner - Apply Now for Our Assessment Day

Team Leader - Children's Services

Cluster Manager

Continuous Improvement Analyst – Customer Care

Maintenance Team Leader, EMA5 RME

Pay and Reward Advisor

Proposition Manager - Convenience

Functional Assessor

Anglican Religious Visitor

Female support worker- driving license required

Chief Information Officer

Warehouse Operative

I want to receive the latest job alerts for contact centre team leader in kettering, eng

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