2 months contract with a Local Authority
Job Title: Housing Assistant
Job Purpose
To provide a high-quality, customer-focused tenancy administration service that supports the effective management of council housing and related services. The post holder will be responsible for delivering a wide range of administrative and housing management functions, including tenancy and income management support, voids and lettings administration, garage allocations, customer engagement, estate management, anti-social behaviour (ASB) support, and tenancy enforcement activities.
The role will contribute to improving customer satisfaction, strengthening community engagement, maintaining sustainable tenancies, and ensuring the efficient delivery of housing services across council-managed homes and communities.
Key Responsibilities
Tenancy Administration
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Provide comprehensive administrative support for tenancy management activities.
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Process tenancy-related documentation, including new tenancies, tenancy changes, successions, assignments, and terminations.
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Maintain accurate and up-to-date tenancy records on housing management systems.
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Assist with tenancy audits and compliance checks.
Income Management Support
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Support rent collection and income recovery processes.
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Process customer payments and maintain accurate financial records.
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Assist residents with basic rent account enquiries and signpost them to relevant support services.
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Generate routine reports and correspondence relating to rent accounts.
Voids and Lettings
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Support the reletting of vacant properties and garages.
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Coordinate and process housing offers, tenancy sign-ups, and associated paperwork.
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Monitor void property administration to ensure properties are relet promptly.
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Liaise with internal teams and external contractors to facilitate efficient turnaround times.
Customer Service and Engagement
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Act as a first point of contact for residents, handling enquiries via telephone, email, online platforms, and face-to-face interactions.
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Log customer contacts accurately and respond to straightforward enquiries promptly.
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Provide information, application forms, and guidance relating to housing services.
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Support customer consultation, engagement, and involvement initiatives to improve services and community outcomes.
Estate Management Support
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Assist with estate inspections and follow-up administrative actions.
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Record and monitor estate management issues and coordinate appropriate responses.
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Support initiatives that promote clean, safe, and sustainable neighbourhoods.
Anti-Social Behaviour (ASB) and Tenancy Enforcement
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Provide administrative support in managing ASB cases and tenancy breaches.
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Maintain case records and prepare correspondence relating to tenancy enforcement activities.
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Support officers in gathering information and monitoring actions associated with legal and enforcement processes.
General Administration
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Process invoices and ensure accurate record keeping.
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Manage filing systems, documentation, and correspondence in line with data protection requirements.
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Order stationery and office supplies as required.
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Produce reports, letters, and management information.
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Participate in continuous improvement activities to enhance service delivery and customer satisfaction.
Experience Required
Essential
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Experience providing administrative support within a customer-focused environment.
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Experience dealing with customer enquiries and resolving issues professionally.
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Experience maintaining accurate records and databases.
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Experience working with multiple priorities and meeting deadlines.
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Experience processing financial transactions or payments.
Desirable
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Experience working within a housing, local authority, or social housing environment.
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Experience supporting tenancy, income management, allocations, or housing services.
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Experience dealing with vulnerable customers and diverse communities.
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Experience supporting ASB, estate management, or tenancy enforcement processes.
Qualifications
Essential
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GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
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Good standard of literacy and numeracy.
Desirable
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Business Administration, Housing, Customer Service, or Local Government qualification.
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CIH (Chartered Institute of Housing) Level 2 or Level 3 qualification, or willingness to work towards obtaining one.
Skills and Competencies
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Excellent customer service and communication skills.
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Strong organisational and administrative abilities.
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Good attention to detail and accuracy.
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Ability to manage confidential information appropriately.
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Proficiency in Microsoft Office applications and housing management systems.
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Ability to work independently and as part of a team.
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Problem-solving and decision-making skills.
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Commitment to equality, diversity, and excellent customer care.
Additional Information
Location: Kettering- NN16
Pay Rate: £17.53 per hour (Limited/Umbrella)
Hours: 37 hours per week
Contract Type: Temporary/Agency, as applicable
Working Pattern: Monday to Friday, subject to operational requirements
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We operate on a bi-weekly payment schedule.
Closing date: Soon – early applications are encouraged
