helpdesk engineer Work, Jobs in kettering, nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Site Technician
BAM UK & Ireland —Market Harborough
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
2d
Building Services Engineer
Kier Group —Wellingborough
- Full-time
- Communication skills
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Property Maintenance Coordinator
Maintenance 24-7 Limited —Peterborough
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
12h
Engineer
Kier Group —Alconbury
- Full-time
- Travel
Maintenance Engineer - Electrical
Emcor —Biddenham
- £42,000 a year
- Overtime
- Contracts
- IT
- Employee assistance programme
- Referral programme
Quick apply
Key Accounts Administrator
Otis —Leicester
- Full-time
- Customer service
- Communication skills
6d
Building Services Engineer – Plumber
Acorn —Milton Keynes
- Up to £36,000 a year
- Overtime
- Maintenance
- Plumbing
- Driving
Multi Skilled Engineer (Mobile)
Emcor —Northampton
- £38,000 a year
- Overtime
- Contracts
- IT
- Annual leave
- Employee assistance programme
Quick apply
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy

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helpdesk engineer jobs near kettering, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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helpdesk engineer jobs in kettering, nth

Help Desk Engineer

1st / 2nd Line Support Engineer

2nd Line IT Support Technician

Site Technician

Building Services Engineer

2nd Line Engineer

Property Maintenance Coordinator

Engineer

Maintenance Engineer - Electrical

Key Accounts Administrator

Building Services Engineer – Plumber

Multi Skilled Engineer (Mobile)

Mobile Engineering Supervisor

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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