Technical support agent Work, Jobs in Kettering, Nth (with Salaries)

Customer Service Representative (Full-time)
MTH Networks & Monkey Tree Hosting Ltd. —Kettering
- £26,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Residential Property Legal Assistant
Davisons Law —Rugby
- Full-time
- Administrative experience
- IT
- Typing
- Annual leave
- Referral programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Application Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
Quick apply
Technical Surveying Manager - 6 months FTC
LSL Property Services —Kettering
- Call to connect
- Microsoft Excel
- Analysis skills
- Travel
Senior Platform Engineer
LSL Property Services —Kettering
- Full-time
- Microsoft Access
- Azure
- Windows
M365 and SharePoint Content Manager
FCDO Services —Hanslope
- £41,036 a year
- Full-time
- Project management
- Presentation skills
- SharePoint
- Annual leave
2d
Principal Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- Machine learning
1d
Children's Service Agent
Leicestershire County Council —Leicester
- £26,832 - £28,146 a year
- Full-time
- Hybrid work
- Computer literacy
- Typing
- Flexible schedule
3d
Principal Planning Consultant/Development Lead
Berrys —Kettering
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Residential Conveyancing Assistant
Shoosmiths —Northampton
- Microsoft Excel
- IT
- Communication skills
Senior Software Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
Conveyancing Paralegal
Mallory Pryce —Milton Keynes
- Hybrid work
- Administrative experience
- Organisational skills
Quick apply
Conveyancing Executive
Mallory Pryce —Corby
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Quick apply
Lead Informatica Developer
RS Group —Corby
- Hybrid work
- SQL
- Analysis skills
- APIs
Power Platform Developer
CDW —Peterborough
- Full-time
- SQL
- AI
- Communication skills

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Customer Service Representative (Full-time)

MTH Networks & Monkey Tree Hosting Ltd.
Kettering

Quick apply

Job details

Permanent | Full-time
£26,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Technical support
Customer support
Communication skills

Full job description

About us:

We are Monkey Tree Hosting, also trading as MTH Networks.

At Monkey Tree Hosting, we are passionate about delivering robust, reliable, and user-friendly hosting and IT solutions vital to helping our looked-after businesses navigate the complexities of the digital landscape.

At MTH Networks, our mission is to make broadband simple. Focusing on the residential broadband market, we are devoted to offering the best internet alongside personalised and expert support to ensure that every customer's needs are met with efficiency and care.

With a growing customer base and a reputation for personal, expert service, we're on the lookout for a motivated Customer Service Agent to join our family to help keep our customers smiling.

What can you expect as a Customer Service Agent at MTH?

As a Customer Service Agent, you will be the first point of contact for our customers. Whether it's helping someone get into their emails, helping a new customer get their router up and running or answering billing questions, your job is to provide prompt, friendly, and effective support every single time.

Reporting directly to your Team Leader, some of your day-to-day responsibilities will include:

Responding to customers via our CRM (email), our LiveChat and over the phone
Making outbound calls where requested or more suitable
Troubleshooting network issues
Troubleshooting technical issues, escalating to the Technical Team where necessary
Assisting customers with account management, billing, and product queries
Making residential broadband sales
Making commercial sales to new and existing business customers
Maintaining highly accurate records of customer interactions
Collaborating across departments to ensure a smooth journey for the customer
Contributing ideas to improve our support systems and processes

We are looking for someone who holds the following qualities and attributes:

A customer-first, ready-to-help mindset with a calm and helpful attitude
Good written and verbal communication skills
A fast learner who is eager to learn
Able to comfortably manage multiple ongoing tasks while maintaining accuracy
Able to work independently and manage your time effectively
Able to work collaboratively with your team
A good grasp of prioritisation principles
Knows their way around a computer, being familiar with Windows 10/11
Proficient with the Microsoft 365 suite (Outlook, Word, Excel, etc.)
A strong desire to develop and push themselves

Prior experience in a customer support or tech support role is desired but by no means essential.

This role will involve working any 5 out of 7 days, meaning weekend availability is essential. Your working hours will consist of rotating shifts between 08:00 and 20:00.

You'll be contracted for 37.5 hours a week, with a daily 30-minute unpaid lunch.

---

Does that sound like the position for you? Great! We look forward to receiving your CV and a brief cover letter telling us why you're the person for the job.

If you have any questions at all, please let us know.

Good luck!

---

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Kettering NN15 6XW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please provide a brief summary to let us know why you are the person for the job.

Experience:

Customer Service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in kettering, nth

Customer Service Representative (Full-time)

Help Desk Engineer

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Residential Property Legal Assistant

JUNIOR SALES ADVISOR

Application Developer

JUNIOR SALES CONSULTANT

Junior Commercial Advisor

Technical Surveying Manager - 6 months FTC

Senior Platform Engineer

M365 and SharePoint Content Manager

Principal Developer

Children's Service Agent

Principal Planning Consultant/Development Lead

Residential Conveyancing Assistant

Senior Software Developer

Conveyancing Paralegal

Conveyancing Executive

Lead Informatica Developer

Power Platform Developer

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