We are currently seeking a talented and dynamic individual to join us as a Court Orders & Police Liaison Team Leader at Barclays. This role is perfect for someone who thrives in a fast-paced, high-intensity operational environment where accuracy, risk management, and regulatory compliance are key priorities.
In this role, you will lead a high-volume team responsible for processing thousands of court order requests each month. Your role will be pivotal in driving performance through data-led decision-making, daily prioritisation, and providing clear leadership. You will manage targets, identify and address underperformance, cascade decisions from senior management, and work with stakeholders to resolve process or system issues, all while maintaining a strong focus on continuous improvement and delivering best-in-class service.
To excel in this role, you will need to:
- Demonstrate proven leadership experience, including team performance management, proficiency in workflow management, and the ability to drive operational efficiency.
- Experience in a controls-based or regulated environment is essential, as well as strong data analysis and reporting skills, with the capability to present insights to senior stakeholders.
- Additionally, the ability to make sound decisions and prioritise effectively under pressure is crucial.
In addition to these core skills, we highly value:
- Excellent communication and interpersonal abilities, enabling you to liaise effectively with both internal and external stakeholders.
- A proactive approach to driving continuous improvement of systems and processes, including the capability to suggest and implement operational changes and improvements, such as automation, is also highly sought after.
- Confidence and professionalism in delivering difficult or sensitive messages will further set you apart.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The successful candidate will be based in Northampton (Pavilion Drive).
Purpose of the role
To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.
Accountabilities
- Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
- Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
- Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
- Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
- Compliance with all regulatory requirements and internal policies related to customer experience.
- Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
- Management of attrition by working closely with HR in implementing retention initiatives for work force.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
