Lettings Operations Manager Lead a Diverse Residential, Commercial & Agricultural Property Portfolio
Mansfield, Nottinghamshire
£38,000 - £42,000 per annum, depending on experience, capability and the value you can bring to the role
Full-Time | Permanent
Ready to Take Ownership of a Department Rather Than Simply Manage a Portfolio?
Challenge Limited is seeking a capable and motivated leader to take ownership of our established lettings department and oversee a diverse portfolio of Residential, Commercial and Agricultural properties.
This is more than a traditional lettings management role. You’ll have genuine autonomy to improve processes, develop people, drive performance and influence the future direction of the department.
Working closely with senior management, you’ll take responsibility for departmental performance, compliance, service standards and team development. You’ll be trusted to make decisions, implement improvements and take ownership of results.
This role may suit an experienced lettings professional, but we’re equally interested in speaking with candidates who have a strong background in people management, operations, customer service or sales leadership and are looking for an opportunity to apply those skills within a property environment.
Success in this role is driven as much by leadership, organisation, commercial awareness and the ability to build high-performing teams as it is by industry experience.
If you’re seeking a role where your contribution is recognised, your ideas are welcomed and your impact is visible, we’d love to hear from you.
Why Join Challenge Limited?
· Lead a varied and interesting portfolio spanning Residential, Commercial and Agricultural properties
· Genuine autonomy to influence how the department operates and performs
· Join a stable family-owned business with over 35 years of success
· Work directly with decision-makers in a business where your contribution matters
· Opportunity to make a visible impact on future growth and performance
· Competitive salary of £38,000 - £42,000 depending on experience, capability and contribution
· Additional paid day off on your birthday
· Additional annual leave for long service
· Casual dress
· Free on-site parking
The Role
As Lettings Operations Manager, you will be responsible for the day-to-day leadership, performance and compliance of the lettings department.
Managing a substantial portfolio spanning Residential, Commercial and Agricultural properties, you’ll ensure high standards of service, minimise void periods, maximise occupancy and oversee the smooth management of properties between tenancies.
This is a hands-on leadership role requiring strong organisational skills, commercial awareness, attention to detail and the ability to lead people effectively.
Key Responsibilities
· Lead, motivate and develop the lettings team
· Oversee all aspects of property management between tenancies, including compliance, maintenance and refurbishment works
· Manage contractor relationships and monitor service delivery
· Manage departmental budgets and expenditure
· Minimise void periods and maximise portfolio performance
· Ensure compliance with current lettings legislation and industry regulations
· Produce management reports and monitor departmental performance
· Identify opportunities to improve systems, processes and service standards
· Work closely with senior management and other department heads to support wider business objectives
About You
You’ll be someone who takes pride in running a department as if it were your own.
You’ll be highly organised, commercially aware and confident making decisions. You’ll enjoy improving systems, leading people and maintaining high professional standards.
Success in this role requires excellent attention to detail, strong communication skills and the ability to balance operational priorities with longer-term business objectives.
Essential Skills & Experience
· Experience leading, managing or developing a team
· Strong organisational and administrative skills
· Commercial awareness and the ability to drive performance
· Excellent communication and relationship-building skills
· Ability to manage multiple priorities and make sound decisions
· Strong IT skills and confidence using business systems
· Full UK driving licence and access to your own vehicle
Desirable Skills & Experience
· Lettings or property management experience
· Knowledge of lettings legislation and compliance requirements
· Experience within property, sales, operations or service-led businesses
· Experience managing budgets, contractors or operational performance
· ARLA qualification or equivalent industry accreditation
Working Hours
· Monday to Friday, 9:00am – 5:30pm
· Alternate Saturdays, 9:00am – 1:00pm
About Challenge Limited
Challenge Limited is a family-owned investment and lettings agency based in Mansfield. With over 35 years of experience, we manage a diverse portfolio of Residential, Commercial and Agricultural properties across Nottinghamshire, Derbyshire, South Yorkshire, Northern England, Scotland and Ireland.
We pride ourselves on delivering a personal service, building long-term relationships and maintaining high standards across every aspect of our portfolio.
Apply Now
If you’re an ambitious leader looking for an opportunity to take ownership of a department, develop a team and make a genuine impact within an established and growing business, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £38,000.00-£42,000.00 per year
Benefits:
Experience:
- Lettings: 3 years (preferred)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
