Patient contact centre manager Work, Jobs in Kettlethorpe, Lin (with Salaries)

Patient Contact Centre Manager
Treeline Dental Care —Lincoln
- From £29,250 a year
- Full-time
- Management
- Customer service
- English
Quick apply
3d
Senior Administrator
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £27,476.00 a year
- Part-time
- Annual leave
5d
Housekeeper
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £25,272 a year
- Weekend availability
- Communication skills
1d
Sales Assistant
Ashgate Hospice —Bolsover
- £24,922 - £25,629 a year
- Part-time
- Customer service
- Microsoft Office
- Hospice
- Free parking
- Employee assistance programme
6d
Sunday Sales Assistant
Ashgate Hospice —Bolsover
- £24,922 - £25,629 a year
- Overtime
- Customer service
- Microsoft Office
- Hospice
- Free parking
- Employee assistance programme
6d
Practice Clinical Lead - Grantham Dental Health and Implant Centre
PortmanDentex —Grantham
- Part-time
- Patient care
Quick apply
Head Veterinary Surgeon - Your chance to lead your team
Vets for Pets —Scunthorpe
- Up to £85,000 a year
- Full-time
- Mentoring
- Leadership
- Flexible schedule

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Patient Contact Centre Manager

Treeline Dental Care -
Lincoln

Quick apply

Job details

Full-time
From £29,250 a year
3 days ago

Qualifications

Management
Customer service
English
Supervising experience
Conversion optimisation
Leadership
Communication skills

Full job description

Lead the Patient Journey. Drive Performance. Support Growth.

We are seeking an experienced and commercially minded Patient Contact Centre Manager to lead our central patient enquiry team across a growing dental group.

This is a key leadership role for someone who can balance people, performance, patient experience, and commercial results. You will be responsible for leading a high-performing team that manages inbound enquiries, books appointments, supports patient retention, and drives conversion across general dentistry, private dentistry, and cosmetic treatment pathways.

The successful candidate will be a confident leader with strong operational discipline, excellent communication skills, and a passion for delivering an outstanding patient journey from first enquiry through to appointment booking.

Key Responsibilities

Lead, coach, and motivate a team of patient coordinators
Monitor call volumes, response times, abandonment rates, booking efficiency, and conversion performance
Drive KPIs across appointment booking, cosmetic consultation conversion, patient retention, and chair utilisation
Support and develop team members through regular one-to-ones, performance reviews, and training
Audit calls and patient interactions to maintain high standards of service, compliance, and professionalism
Work closely with senior leadership, clinicians, practice managers, and marketing teams to align enquiries with practice capacity and campaigns
Oversee the effective use of CRM and dental practice management systems to ensure accurate records and efficient follow-up

About You

We are looking for a proactive and results-focused leader who can bring structure, accountability, and energy to a busy patient contact centre.

You will ideally have:

Proven experience managing a large team in a high-volume, performance-driven environment
Experience within dental, healthcare, medical aesthetics, contact centre, or customer service operations
Strong understanding of KPIs, conversion rates, service levels, and performance improvement
Excellent communication, coaching, and people-management skills
Ability to analyse data, identify gaps, and implement practical solutions
A calm, professional, and patient-focused approach

Experience with private dentistry, cosmetic treatment pathways, or dental software such as Software of Excellence or Dentally would be highly desirable.

Why Join Us?

Competitive salary with performance-linked bonus
A respected and growing dental group with ambitious plans
Supportive senior leadership and collaborative teams
Real autonomy and influence in a key operational role
Ongoing professional development and career growth

How to Apply

If you are an experienced contact centre or healthcare operations leader who is passionate about people, performance, and patient experience, we would love to hear from you.

Please apply with your CV and a brief supporting statement outlining your suitability for the role.

Pay: From £29,250.00 per year

Experience:

Management: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

patient contact centre manager jobs in kettlethorpe, lin

Patient Contact Centre Manager

Senior Administrator

Housekeeper

Sales Assistant

Sunday Sales Assistant

Practice Clinical Lead - Grantham Dental Health and Implant Centre

Head Veterinary Surgeon - Your chance to lead your team

More jobs to discover

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