Care navigator Work, Jobs in Keysoe, Bdf (with Salaries)

Care Navigator
Ivel Medical Centre —Biggleswade
- From £20,436 a year
- Part-time
- Customer service
- GP surgery experience
- IT
- Free parking
- Store discount
Quick apply
7d
Care Navigator
Stanmore Medical Group —Stevenage
- Part-time
- Customer service
- Administrative experience
- Organisational skills
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Northamptonshire Carers —Wellingborough
- £12.71 an hour
- Full-time
- Hybrid work
- Health & wellbeing programme
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8d
Patient Navigator
One Medical Group —Milton Keynes
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Referral programme
11d
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Together for Mental Wellbeing —Northampton
- Weekend availability
- Travel
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Care Navigator
Ivel Medical Centre —Biggleswade
Use structured guidance, established care navigation pathways, and practice protocols to assess patient needs and make safe, accurate decisions in directing…
From £20,436 a year
Quick apply
7d
Care Navigator/Receptionist
Morland House Surgery —Oxford
Opportunity to participate in social events, shared lunch and music groups. Full training to become a high functioning care navigator with the ability to…
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Care Navigator

Ivel Medical Centre -
Biggleswade

Quick apply

Job details

Part-time
From £20,436 a year
7 days ago

Benefits

Free parking
Store discount
Company pension
Employee discount
On-site parking

Qualifications

Customer service
GP surgery experience
GCSE
Primary care
IT
Communication skills

Full job description

Job Title: Care Navigator

Location: Ivel Medical Centre, Chestnut Ave, Biggleswade SG18 0RA

Contract Type: Part Time

Salary: Starting from £12.75 - £13.10 per hour

Hours: 30 hours per week

Monday - OFF, Tuesday -09:00 - 17:30, Wednesday - 09:00 - 17:30, Thursday - 10:00 - 18:30 Friday - 10:00 - 18:30 (1 hour unpaid break)

About Us

Located in Biggleswade, Ivel Medical Centre is dedicated to delivering high-quality, patient-centred healthcare with a professional and compassionate approach. We are a supportive, friendly team of clinicians and administrative staff who value collaboration, professionalism, and excellent patient care.

The Role

We are looking for a confident and experienced Care Navigator to join our team. This is a varied administrative and front-of-house role, where you will be the first point of contact for patients, providing a professional and welcoming service both in person and over the telephone.

As an integral member of the multidisciplinary primary care team, you will assess patients' presenting needs, facilitate access to appropriate healthcare services, and signpost them to the most suitable clinical or community-based provision. The role also involves a range of administrative responsibilities, supporting effective care coordination, optimising clinical capacity, and ensuring patients receive the right care at the right time.

Key responsibilities include:

Patient Navigation & Clinical Access

Serve as the initial point of contact for patients accessing the practice in person, by telephone, or electronically, assessing their needs at first contact and directing them to the most appropriate clinician, service, or care pathway in line with practice protocols.
Demonstrate a good understanding of primary care pathways, local health services, and social support provision to support safe and appropriate patient direction.
Use structured guidance, established care navigation pathways, and practice protocols to assess patient needs and make safe, accurate decisions in directing patients to the most appropriate clinician or service (e.g., GP, nurse, practice pharmacist, social prescriber, enhanced access service).
Use practice-approved triage forms, care navigation guidance, and protocols to allocate appointments safely and effectively.
Signpost patients to alternative services where appropriate, including community pharmacy, self-care resources, NHS 111, urgent care services, social prescribing, and other healthcare providers.
Manage online consultation workflows (e.g., Systmconnect) by categorising, prioritising, and allocating requests to the appropriate clinician or care pathway in line with practice protocols.
Support patients in accessing online services and digital tools, enhancing understanding of available services and alternative care options.
Recognise urgent or emergency situations and escalate appropriately in line with practice procedures.
Appointment & Communication Management
Support to Clinical & Admin Teams

Requirements

Excellent verbal and written communication skills.
Strong IT literacy, including familiarity with clinical systems (SystmOne).
Ability to prioritise, multitask, and work within protocols safely and effectively.
Professional, compassionate approach with strong customer service skills.
Respect for confidentiality and GDPR compliance.
Ability to handle sensitive or emotional conversations with empathy and respect.
Previous experience in a GP practice.
Knowledge of NHS primary care pathways and local services.
Educated to GCSE level (or equivalent), including English
Strong communication and interpersonal skills
Eligible to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay: From £20,436.00 per year

Benefits:

Company pension
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

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