Control room operator Work, Jobs in Kidderminster, Wor (with Salaries)

Control Room Operator
Kier Group —Birmingham
- £26,227.50 - £28,000.00 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
AI Documentation Engineer
NoMuda —Henley in Arden
- £30,000 - £50,000 a year
- Full-time
- Heavy lifting
- APIs
- IT
- Free parking
- Sick pay
Quick apply
2h
Firefighter (Fire Control) TRANSFER IN
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme
5d
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Maintenance Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Sales
- Maintenance
- Team management
- Employee assistance programme
- Employee discount
4d
Commercial Gas Engineer
Mears Group —Birmingham
- Travel
- Annual leave
- Employee assistance programme
Assistant Bars Manager, O2 Academy Birmingham
Live Nation —Birmingham
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
4d
Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management
Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management
- Construction
- Communication skills
Innovative Project Planner (Data Centres / Buildings / High-tech / Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills

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Control Room Operator

Kier Group -
Birmingham

Apply Now

Job details

Full-time
£26,227.50 - £28,000.00 a year

Qualifications

GCSE
Microsoft Office
Communication skills

Full job description

We're looking for a Control Room Operator to join our Birmingham team based in Thimble Mill Lane. Join our dedicated team as a Control Room Operator and become the vital connection between our clients and our service delivery.

Location: Thimble Mill Lane, Birmingham, B7 5HR - remote working available, with occasional travel to the office required

Hours: Permanent Fulltime 37.5 hours per week

Salary: £26,227.50 - £28,000 per year plus benefits

We are unable to offer certificates of sponsorship to any candidates in this role

What will you be responsible for?

As a Control Room Operator, you'll be managing enquiries, responding to urgent needs, and ensuring we not only meet but exceed our service level agreements in a supportive and collaborative environment.

Your day to day will include:

Receiving and categorising client enquiries, assigning emergency requests to the appropriate operatives using tracking systems
Recording all events accurately and monitoring attendance times against service level agreements
Developing strong working relationships with colleagues and clients to ensure smooth coordination of services
Managing customer queries and complaints with care and empathy, escalating when appropriate
Working as part of a supportive team covering shifts between 7am-8pm including some bank holidays

What are we looking for?

This role of Control Room Operator is ideal if you:

Have GCSE English and Mathematics (or equivalent qualifications)
Are confident and calm when making decisions, particularly when responding to urgent or time‑critical situations
Have previous experience working in a call centre or control room environment
Are solution focused and able to use your initiative within agreed procedures to resolve issues effectively
Are organised and can prioritise effectively when managing multiple tasks
Have excellent communication skills, both on the telephone and face‑to‑face, with the ability to convey clear and accurate information
Are proficient with the Microsoft Office package

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.

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Apply Now

Refine Your Search

control room operator jobs in kidderminster, wor

Control Room Operator

AI Documentation Engineer

Firefighter (Fire Control) TRANSFER IN

Retail Manager

Maintenance Manager

Commercial Gas Engineer

Assistant Bars Manager, O2 Academy Birmingham

Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

Innovative Project Planner (Data Centres / Buildings / High-tech / Infrastructure) - UK (Hybrid)

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