Hotel duty manager Work, Jobs in Kidderminster, Wor (with Salaries)

Reception Manager
Hogarths Hotel —Kidderminster
- From £32,000 a year
- Weekend availability
- Microsoft Outlook
- Hotel
- Accounting
- Employee discount
Quick apply
3d
Hotel - Duty Manager
Premier Inn —Bromsgrove
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
12d
Hotel Receptionist
Hogarth's Stone Manor Hotel —Kidderminster
- From £12.80 an hour
- 12 hour shift
- Hospitality
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
6d
Hotel night shift leader / 5504 - George Hotel, Bewdley
J D Wetherspoon plc —Bewdley
- £14 an hour
- Full-time
- Customer service
- Hotel
- Conflict management
Quick apply
1d
Duty Manager - Greyhounds
Dunstall Park —Wolverhampton
- Full-time
- Customer service
- Hotel
- First Aid Certification
- Annual leave
- Employee assistance programme
General Manager
Billesley Manor Hotel & Spa —Alcester
- £75,000 - £80,000 a year
- Hotel
- Quality control
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Wedding & Events Planner
Park House Hotel —Shifnal
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Hotel Duty Manager
Premier Inn —Birmingham
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
5d
Assistant Restaurant Manager
Hogarths Hotel —Solihull
- From £28,500 a year
- Full-time
- Cooking
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
5d
Communications Officer - Campus Services - 57342 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Marketing
- Hotel
- University
- Annual leave
- Sick pay
12d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
Duty Manager
Brightstar Hospitality Management —Birmingham
- Part-time
- Hotel
- Organisational skills
- Training & development
Quick apply
9d
Quality & Compliance Manager
Right at Home UK —Birmingham
- £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Assistant Hotel Manager
ABSN Group —Birmingham
- £25,420.00 - £28,274.94 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Employee discount
Quick apply
7d
Operations Manager - Conference and Events
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £48,000 a year
- Full-time
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Delivery Driver - Commercial Laundry
Bluebird Laundry —Rowley Regis
- £12.71 an hour
- Part-time
- Sales
- Customer service
- In-person
Quick apply
2d
Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
Catering Manager
Mellors Catering Services Limited —Birmingham
- £28,000 a year
- Full-time
- Inventory control
- Supervising experience
- Organisational skills
Quick apply
Receptionist
The Malvern Hills Hotel and Restaurants —Malvern
- £13.25 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
Quick apply
4d
Hotel night shift leader / 5562 - The Foley Arms Hotel
J D Wetherspoon plc —Malvern
- £14 an hour
- Part-time
- Customer service
- Hotel
- Conflict management
Quick apply
5d

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Reception Manager

Hogarths Hotel -
Kidderminster

Quick apply

Job details

Permanent | Full-time
From £32,000 a year
3 days ago

Benefits

Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Outlook
Front of house supervision
Hotel and accommodations experience
Microsoft Office Suite
Accounting
Professional development mentoring
Fraud prevention and detection
Training & development
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Reception Manager

We are looking for an experienced and guest-focused Reception Manager to lead our Reception Team at Hogarths Stone Manor, Worcestershire

This is an exciting opportunity to take ownership of reception operations, develop a growing team and play a key role in delivering warm, memorable guest experiences.

If you are passionate about hospitality, confident managing people, and thrive in a fast-paced luxury hotel environment, we would love to hear from you.

Location: Hogarths Stone Manor, Worcestershire, DY10 4PJ

Hogarths Stone Manor set within 27 acres of Worcestershire countryside . Known for our warm, genuine hospitality, stylish bedrooms and destination dining, Hogarths offers a relaxed yet refined experience for both leisure and corporate guests.

We are also a thriving and expanding wedding and events venue, hosting a wide range of celebrations, conferences and private events throughout the year. As we look ahead to a fresh start for 2027, this is an exciting opportunity to join the hotel at a time of positive growth and team development.

Role and Responsibilities

As Reception Manager, you will be at the heart of the guest journey, leading the Reception Team to deliver consistently outstanding service from arrival to departure. This is a hands-on leadership role with real scope to shape standards, processes and culture.

Key responsibilities include:

Managing the day-to-day operation of the reception team, ensuring procedures and service standards are consistently followed
Acting as Duty Manager on a rota basis, supporting the wider hotel operation
Ensuring effective reception cover at all times, including coordination with Duty Managers and night team reception training and refreshers, to support breaks, sickness and overnight operations
Creating a warm, professional first impression and ensuring every guest receives a genuine Hogarths welcome
Leading, motivating and developing the reception team to deliver exceptional guest service
Holding monthly team meetings, regular one-to-one meetings, and managing performance through coaching and feedback
Recognising repeat guests and ensuring preferences are noted and delivered wherever possible
Handling guest feedback and complaints promptly and professionally, ensuring issues are logged and resolved
Monitoring guest satisfaction scores and online reviews, driving continuous improvement
Working closely with housekeeping and maintenance teams to ensure rooms are prepared and ready for arrival
Ensuring the reception team is fully informed of event locations and timings, enabling them to confidently direct guests attending weddings, conferences and events
Managing reservations, room allocations* and guest profiles accurately using Rezlynx*, understanding the importance of correct allocation for guest experience and operational flow
Working closely with events and operational teams to manage large group and event-related room allocations, ensuring details are communicated clearly and accurately
Attending weekly operations meetings to ensure alignment across departments and proactive planning
Managing rotas, holidays and departmental costs in line with budget
Promoting an upselling culture within the reception team to maximise revenue and enhance the guest experience
Ensuring billing notes and reservation comments are clear, accurate and consistently used
Working closely with the Accounts team to reconcile payment discrepancies promptly and ensure billing accuracy
Supporting the identification and escalation of any potential fraudulent activity relating to bookings or payments
Keeping the team informed and compliant with security procedures, including awareness of phishing attempts, fraudulent emails and data protection best practice
Supporting audits and ensuring compliance with health & safety, fire and security procedures
Recruiting, training and onboarding new reception team members

What We Are Looking For

We are looking for a confident, guest-focused leader who thrives in a luxury hospitality environment and enjoys developing people as much as delivering exceptional guest experiences.

You will be:

Passionate about hospitality with a natural, warm and approachable leadership style
An effective people manager, confident in performance management, coaching and development
Highly organised with excellent attention to detail, particularly around room allocations, billing and guest accounts
Calm under pressure and confident handling guest, operational and financial queries
Proactive, reliable and excited by the opportunity to shape a developing team
Security-minded, with a strong understanding of procedures, data protection and fraud awareness

Qualifications and Experience

Minimum 2 years’ experience as a Reception Manager, Assistant Reception Manager or Reception Supervisor within a hotel environment (essential)
Experience working in a luxury or high-service hotel setting
Strong working knowledge of Rezlynx (essential)
Confident using Microsoft Outlook and Microsoft Office packages
Experience managing rotas and team performance
Experience working with billing, payments and reconciliation processes
Excellent written and verbal communication skills
Flexibility to work across a 7-day operation, including weekends and holidays

What’s in It for You

Competitive salary, reflective of experience
Investment in training, development and career progression
Free meals on duty
Uniform provided
Company pension scheme
Employee discounts across Hogarths Hotels
Supportive senior management team and a collaborative working environment
The opportunity to play a key role in a busy, growing wedding and events destination

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Benefits:

Company events
Company pension
Employee discount
On-site parking

Experience:

Reception Manager or Supervisor: 2 years (required)
Rexlynx: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

hotel duty manager jobs in kidderminster, wor

Reception Manager

Hotel - Duty Manager

Hotel Receptionist

Hotel night shift leader / 5504 - George Hotel, Bewdley

Duty Manager - Greyhounds

General Manager

Wedding & Events Planner

Hotel Duty Manager

Assistant Restaurant Manager

Communications Officer - Campus Services - 57342 - Grade 5

Cleaning Manager

Duty Manager

Quality & Compliance Manager

Assistant Hotel Manager

Operations Manager - Conference and Events

Delivery Driver - Commercial Laundry

Estates Manager - Occupier Services

Catering Manager

Receptionist

Hotel night shift leader / 5562 - The Foley Arms Hotel

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