Operational excellence team leader Work, Jobs in Kidderminster, Wor (with Salaries)

Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
8d
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
6d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
6d
Store Manager
Aldi —Kidderminster
- £52,910 - £69,000 a year
- Annual leave
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
4d
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
13d
Operations Manager - Voids, Investment, Neighbourhood Services & Gas
Community Housing —Kidderminster
- £54,542 a year
- Full-time
- Customer service
- Continuous improvement
- Leadership
10d
Warehouse Operations Team Leader
NVC Lighting Ltd —Birmingham
- £31,000 - £34,000 a year
- Overtime
- Customer service
- Continuous improvement
- Team management
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Hotel General Manager
Mercure Telford Centre Hotel —Telford
- £70,000 a year
- Full-time
- Hotel
- Leadership
Quick apply
14d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
11h
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
National Field Operations Manager
Powerforce —Birmingham
- £42,000 - £45,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Network Operational Support Lead (Oldham, Rochdale & Tameside)
St John Ambulance —St. John
- Leadership
Insurance Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership
Depot Supervisor
NCF Living —Cradley Heath
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Free parking
Quick apply
14d
Operational Safety Manager - Electric
Network Plus —Kidderminster
- £70,000 - £90,000 a year
- Continuous improvement
- Travel
- Training & development
Quick apply
8d
Chief Operating Officer - The Dudley Group NHS Foundation Trust
The Dudley Group NHS Foundation Trust —Dudley
- £100,000 - £200,000 a year
- Full-time
6d

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Customer Service Team Leader

Cromwell -
Dudley

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Leadership
Team motivation leadership
Analytics

Full job description

As our new Customer Service Team Leader, you'll inspire, coach and develop a high-performing team committed to delivering exceptional customer experiences. Leading from the front, you'll drive operational excellence, colleague engagement and continuous improvement while ensuring your team achieves its performance goals.

Working closely with Sales, Supply Chain and wider business functions, you'll champion collaboration, innovation and customer focus, using data and insight to improve service delivery and support business success.

Some of your key responsibilities:

Lead, coach and develop a high-performing Customer Service team.
Drive operational performance and achievement of service KPIs.
Support colleagues through coaching, feedback and performance development.
Act as the escalation point for complex customer issues.
Identify opportunities for continuous improvement and operational efficiency.
Build strong relationships across the business to improve customer outcomes.

What do I need to be successful in this role?

Proven experience leading or supervising a customer service team.
Strong coaching, leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience managing performance through KPIs and service levels.
Strong analytical, planning and problem-solving skills.
A collaborative leadership style with a passion for developing people.

What’s in it for me?

A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Dudley

Waterfront Way, Brierley Hill, United Kingdom, DY5 1XD

Location:

Dudley
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

operational excellence team leader jobs in kidderminster, wor

Customer Service Team Leader

General Manager- Birmingham City FC

Complaints Team Leader

Head of Branch Support

Helpdesk Team Leader

Store Manager

Business Support Manager (Executive Assistant - Manager), Central Business Services

Head of Customer Operations

Customer Service Manager

Operations Manager - Voids, Investment, Neighbourhood Services & Gas

Warehouse Operations Team Leader

Hotel General Manager

Senior Operations Manager -Motability Contact Centre

Admin Team Leader

National Field Operations Manager

Network Operational Support Lead (Oldham, Rochdale & Tameside)

Insurance Team Manager

Depot Supervisor

Operational Safety Manager - Electric

Chief Operating Officer - The Dudley Group NHS Foundation Trust