Concierge Work, Jobs in Kidlington, Oxf (with Salaries)

Concierge
Value Retail —Bicester
- Weekend availability
- Hospitality
- Computer literacy
- Microsoft Office
Receptionist
voco —Oxford
- £13.15 an hour
- 8 hour shift
- Bar
- Hotel
- Front desk
- Employee discount
- Life insurance
Night Receptionist
voco —Oxford
- £14.15 an hour
- Full-time
- Bar
- Hotel
- Front desk
- Employee discount
- Life insurance
Security Support Relief Officer
BidvestNoonan —Abingdon
- £13.45 an hour
- Part-time
- Computer literacy
- First Aid Certification
- Front desk
Quick apply
6d

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Concierge

Value Retail -
Bicester

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Job details

Full-time

Qualifications

Hospitality
Computer literacy
Microsoft Office

Full job description

Concierge

Bicester, GB, OX26 6WD

Full Time

Job Title: Concierge

Reports to: Senior Concierge

Based at: Bicester Village

POSITION SUMMARY:

The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across four locations, which surpass our guest’s aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.

KEY RESPONSIBILITIES:

Welcome guests at key touch-points either within the Village or at pre-designated, high footfall locations outside
Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
Insightful promotion all functions within the Village Visitor Centre relating to tourist information and the retail offer
Promotion and cross-selling of all added value services associated with the Village
Seamlessly operate all added value services
Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
Engage proactively in building relationships with Village Brands, driving appropriate & relevant footfall
Engage in and support hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise & delight our guests
Understand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality & Service
Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
Conversant in all Village operational policies & procedures, communicating these to guests as and when appropriate
Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy
Compile daily and weekly reports as instructed by the Manager
Engage with our CRM programme and achieve sign ups to our data base

The role is not solely inclusive of the tasks listed above.

BACKGROUND & SKILLS:

Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries
Ability to prioritise and adapt effectively and remain calm under pressure
Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
Desire and drive to provide excellent world class hospitality and proven examples of guest experience
Sound understanding of retail, tourism and leisure sectors or desire to learn
Ability to communicate with a wide range of people, strong stakeholder management, internally and externally
Interest in and knowledge of the local area
Professional, friendly and approachable manner
Computer literate and fully conversant in the full suite of Microsoft Office Applications
Good communicator, language skills are desirable
Flexibility and available to work weekends, evenings and Bank Holidays inline with business requirements

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