customer experience specialist Work, Jobs in kidlington (with Salaries)

Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
6d
Customer Experience Manager - Prestige and Specialist Vehicles
Unity Automotive Ltd - Unity Oxford —Kidlington
- £32,500 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Helpdesk Administrator - 1700 - 2200
Equans —Oxford
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
14d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- Communication skills
12d
Sales Assistant - UNIQLO Oxford Westgate
Fast Retailing —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Post Office Specialist
OurCoop —Kidlington
- £12.75 an hour
- Part-time
- Sales
- IT
- Cash handling
- Employee discount
Quick apply
2d
Customer Services Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Ward Clerk
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
- Customer service
2d
Procurement Manager
Beadlight Ltd —Witney
- £37,000 - £44,000 a year
- Full-time
- Management
- ERP systems
- Organisational skills
- Free parking
- Sick pay
Quick apply
Customer Assistant
Lidl —Wallingford
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
6d
Depot Coordinator
Thames Water Utilites —Kidlington
- Up to £33,000 a year
- Full-time
- Driving
Private Patient Co-ordinator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
6d
Freelance In Person Event Specialist - Banbury, United Kingdom
Visit.org —Banbury
- Temporary
- Customer service
- English
- Travel
Quick apply
Vehicle Damage Assessor (VDA) Trainee
Motofix Accident Repair Centres —Oxford
- Up to £33,500 a year
- Sales
- Customer service
- IT
- Annual leave
- Life insurance
Quick apply
12d
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Call Handler
United Infrastructure —Thame
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
Quick apply
Area Sales Executive
WeBuyAnyCar —Oxford
- £28,200 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
- Business Developer
Winston Marriot Limited —Aylesbury
Part time Receptionist/ Admin
Newmedica —Abingdon
- £26,500 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Lettings Specialist
Connells Group —Banbury
- Full-time
- Sales
- Customer service
- English
Quick apply
8d

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customer experience specialist jobs near kidlington

Customer Support Advisor

Hellios Information Limited -
Oxford

Quick apply

Job details

Permanent | Full-time
£26,250 - £27,000 a year
6 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Data analysis skills
Business processes
Microsoft Office
Data management
Organisational skills
Communication skills

Full job description

Customer Support Advisor – Supplier Support

Job title: Customer Support Advisor - Supplier Support

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting to: Team Leader

Job summary:

To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key responsibilities

Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
Actively participate in team meetings to share and exchange information
Work consistently to ensure personal targets relating to call rates are consistently met and exceeded

General

Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience

Key requirements

Knowledge and experience

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business
Phone experience

Qualifications and skills

Education to degree level (or equivalent)
Highest accuracy and attention to detail
Strong organisational skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approach

Salary and remuneration

This post will attract a competitive salary and our benefits include:

Hybrid Working (2 days in the office, 3 days remote)
25 days holiday per annum plus bank holidays
Contributory pension scheme
Paid compassionate leave
Free car parking
Flexi Friday scheme
Refer a Friend scheme (applicable to some posts)
Varied programme of social events

Further information

The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.

The postholder will be required to work Monday to Friday, 37.5 hours per week.

There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.

The Company’s policy on blended working currently requires the postholder to work a minimum of 2 days per week in the office and this policy may be reviewed from time to time.

The Company

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 90 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.

Job Types: Full-time, Permanent

Pay: £26,250.00-£27,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Oxford OX2 9PH: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Oxford OX2 9PH (preferred)

Work Location: Hybrid remote in Oxford OX2 9PH

Quick apply

Refine Your Search

customer experience specialist jobs in kidlington

Customer Support Advisor

Customer Experience Manager - Prestige and Specialist Vehicles

Helpdesk Administrator - 1700 - 2200

Customer Service Specialist

Sales Assistant - UNIQLO Oxford Westgate

Post Office Specialist

Customer Services Specialist

Ward Clerk

Procurement Manager

Customer Assistant

Depot Coordinator

Private Patient Co-ordinator

Freelance In Person Event Specialist - Banbury, United Kingdom

Vehicle Damage Assessor (VDA) Trainee

Customer Support Specialist (DataCosmos)

Call Handler

Area Sales Executive

- Business Developer

Part time Receptionist/ Admin

Lettings Specialist

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