Operational Delivery Administrator Technical
Contract: Government
Location: Stoke, ST1 5PZ
Hours of work: 40
Contract Type: Permanent
We are looking for a highly organised and detail-focused Compliance Administrator to support the delivery of Planned Preventative Maintenance (PPM) and reactive works across our GPA contract.
This is a key administrative role supporting operational delivery, technical compliance processes, and asset management activities.
Job Description
The successful candidate will work closely with operational teams, suppliers, and stakeholders to ensure maintenance activities are properly scheduled, documented, and compliant with contractual requirements.
Key Responsibilities
- Provide administrative support for PPM and reactive maintenance delivery.
- Support the Operations Delivery Lead with PPM programme delivery.
- Assist with technical compliance processes including recording, tracking, and ensuring completion of remedial actions.
- Support the Asset Manager with maintaining Asset Registers
- Assist with compliance documentation and ensure records are accurately maintained.
- Act as a key point of coordination between stakeholders including WPSM, GPA Helpdesk, KAN, ISS Helpdesk, site teams and subcontractors.
- Support communication workflows to ensure timely completion of tasks.
- Build effective working relationships with internal teams, clients, and suppliers.
- Assist with scheduling planned and reactive maintenance activities.
- Support engineers and managers in ensuring accurate completion records are maintained.
- Help gather documentation and evidence required for compliance and audits.
- Support internal audit activities and quality compliance checks.
Professional and Personal Competencies/Qualifications
- Knowledge of SFG20 maintenance schedules.
- Experience working with management information systems (MIS).
- Experience in compliance, quality, or operational support roles.
- Experience within facilities management, maintenance, or similar environments
- Strong numeracy and literacy skills.
- Advanced Microsoft Excel skills.
- Excellent attention to detail and accuracy.
- Strong organisational and communication skills.
- Ability to manage and interpret multiple data sources.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
