Technical support occupations Work, Jobs in Kilbirnie, Nay (with Salaries)

Tech Team Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Administrative experience
- Business development
9d
Technical Support Specialist
Cornerstone Community Care —Glasgow
- £27,946 - £29,406 a year
- Monday to Friday
- Hybrid work
- English
- Travel
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
9d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
10d
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
9d
IT Support Technician
McConnell Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
4d
IT Support Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Communication skills
2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
9d
ISM Technician
Axiom Technologies —Glasgow
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Helpdesk Technician
SSE —Glasgow
- £27,500 - £41,300 a year
- Employee discount
- Gym membership
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
- Azure
- AWS
- IT
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Customer service
- Business
- Communication skills
Service Desk Analyst
Edrington —Glasgow
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Customer service
- DevOps
- Store discount
- Employee discount
6d
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
2d
IT Helpdesk Apprentice
QA Apprenticeships —Paisley
- £19,000 a year
- Monday to Friday
- SQL
- Communication skills
3d
IT Airport Engineer - Glasgow Airport
ESP Global Services Limited —Paisley
- £25,114.96 a year
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
10d
Service Desk Administrator
March —Glasgow
- £0.01 a year
- Windows
- Analysis skills
- Communication skills
Quick apply
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
7d
IT Field Service Engineer - Microminder
DD Products & Services —Glasgow
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
Quick apply
5d

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Tech Team Executive - Glasgow

Matthew Algie -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,626.30 a year
9 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Computer literacy
Administrative experience
Business development
Customer support
Communication skills

Full job description

About us:
At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Technical Team Customer Service Executive (Tech Team Executive)
Location: Glasgow Head Office
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday - Friday
Salary: £27,626.30 per annum plus OT and uncapped on-target earnings
Benefits: Pension, life assurance, medical cash-back scheme, 28 days holiday plus 4 bank holidays, cycle to work scheme and more.

Purpose of Role:
An excellent opportunity has arisen for a Technical Advisor to join our Tech team here in Glasgow.

The successful candidate will become part of an experienced team who are the main point of contact for all Matthew Algie telephone technical assistance requirements from our customers. The team handles all coffee machine faults, queries, orders for parts and complaints. This includes giving technical advice to overcome machine faults via phone assistance.

As part of this team, you will:

Answer inbound calls within the target set by the business
Process all incoming fault calls and applicable machine part orders which will be received via telephone or electronically
Handle all incoming service issues received via telephone and electronically
Provide customers with assistance to phone fix minor machine faults live over the telephone whilst trying to achieve the target set out by the Head of Technical Service
Manage the IT system for all aspects specific to the role
Work as part of a team to ensure all shifts are sufficiently covered

Experience
To be considered for this position, you will have:

Demonstrable experience in a Customer Support Environment and/or experience in call handling with customers
Experience in handling enquires and offering technical assistance to customers over the telephone
Experienced in routine processing and administrative duties

Skills / Knowledge

Excellent call handling skills
Ability to work under pressure, remaining calm whilst showing patience towards customers and colleagues
Ability to read our customers, be efficient in identifying their needs, keep the interaction positive
Ability to work to targets set by the business, doing all that can be done to help achieve department and personal targets and objectives
Have a willingness to learn and to pass on what you have learned
Excellent interpersonal skills to be able to build rapport with customers and colleagues across the organisation
Good written and oral communication skills
Computer Literate.
Excellent planning and organisation skills to manage own workload to expected standards

Application:
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we'll be in touch as soon as we can.
Thanks from the Matthew Algie Recruitment Team

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:
Matthew Algie are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Our selection of recruitment does not discriminate on the basis of age, disability, gender, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

You may have experience of the following: Telesales Executive, New Business Development, Telemarketing Executive, Sales, Call Centre, Inside Sales Executive, Business Development Executive, Telephone Sales, Lead Generator Customer Service Executive, Contact Centre, Customer Service Administrator, Customer Service, Call Centre, Customer Service Advisor, etc.

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Refine Your Search

technical support occupations jobs in kilbirnie, nay

Tech Team Executive - Glasgow

Technical Support Specialist

Technical Analyst

Technical Analyst

Deskside Support Engineer

IT Support Technician

IT Support Apprentice

2nd Line Support Engineer

ISM Technician

Helpdesk Technician

IT Support Technician

Technical Business Support Consultant

Service Desk Analyst

Digital Help Desk Apprentice

IT Helpdesk Apprentice

IT Airport Engineer - Glasgow Airport

Service Desk Administrator

Service Desk Analyst

Sonata Application Support Analyst

IT Field Service Engineer - Microminder

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