Senior service desk Work, Jobs in Kilburn, Dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Crown Court Clerk
HM Courts & Tribunal Service —Derby
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d
Retail tech Support Analyst
Entain —Nottingham
- Full-time
- Microsoft Office
- Communication skills
4h
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Bailiff Manager
HM Courts & Tribunal Service —Derby
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
3d
Team Leader
HM Courts & Tribunal Service —Loughborough
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Work from home
12d
Technical Business Development Manager
Solar Gates UK —Chesterfield
- From £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
6d
Hotel Systems Support Specialist
InterContinental Hotels Group —Burton-On-Trent
- Hospitality
- Oracle
- English
- Employee discount
Technical Business Development Manager
SG —Chesterfield
- From £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
Quick apply
6d
Lead Portfolio Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Senior Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
Relief Chef - Casual Hours
Elior UK —Ashby-De-La-Zouch
- £13.50 an hour
- Part-time
- Management
- Customer service
- Cooking
Quick apply
11d
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
4d
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

senior service desk jobs in kilburn, dby

Senior Service Desk Engineer

Crown Court Clerk

Retail tech Support Analyst

IT Support Technician

Bailiff Manager

Team Leader

Technical Business Development Manager

Hotel Systems Support Specialist

Technical Business Development Manager

Lead Portfolio Analyst

Senior IT Infrastructure Engineer

Senior Aquatic Ecologist

Senior Geotechnical Engineers

Relief Chef - Casual Hours

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Senior Geotechnical Engineer

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