Quality assurance Work, Jobs in Kilburn, Eng (with Salaries)

Quality Assurance Assistant
Flint Bishop —Derby
- Full-time
- Writing skills
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
Head of Education Quality and Assurance
Esland —Belper
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Experience working with children
- Travel
- Leadership
- Annual leave
- Life insurance
Quick apply
11d
Quality Assurance Manager
Mace —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Continuous improvement
Head of Quality, Regulation & Safeguarding
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quality and Learner Data Administrator
Landmarks College —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Continuous improvement
- Travel
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
Head of Quality
FIND. —Derby
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
Quick apply
9d
Quality Assurance Technician
Alfrecell Limited —Alfreton
- Full-time
- Engineering
- Laboratory experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Education Quality and Assurance
Esland North —Belper
- £60,000 - £65,000 a year
- Full-time
- School
11d
MBS Senior Data Quality Analyst
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
3d
Manager, Quality Assurance
Alliance Healthcare —South Normanton
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quality Assurance Manager
Strawson Ltd —Bilsthorpe
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
Quick apply
Head of Quality, Risk & Insight
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
Quality Assurance Administrator
Alliance Healthcare —South Normanton
- £28,500 a year
- Full-time
- Communication skills
- Employee assistance programme
8d
Customer Support and Quality Trainer
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
Quick apply
3d
Quality Technical Manager
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Leadership
- Annual leave
8d
Supply Chain Quality Professional
Rolls-Royce SMR —Derby
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Engineering
- Quality control
- Travel
14d
Lab Technician
Games Workshop —Nottingham
- Full-time
- Quality control
- Free parking
- Employee discount
2d
Quality & Contracts Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Contracts
- Communication skills
- Annual leave
10d
Quality Inspector
Eaton —Nottingham
- Schematics
- Quality control
Quality Assurance Supervisor - Internal Audit
RSM UK —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills

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quality assurance jobs near kilburn, eng

Quality Assurance Assistant

Flint Bishop -
Derby

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Employee discount
Life insurance

Qualifications

Report generation
Writing skills
Microsoft Office Suite
Quality assurance
Continuous improvement
Organisational skills
Management reporting
Root cause analysis
Communication skills
Internal quality assurance
Analytics

Full job description

Description

We are hiring a Quality Assurance Assistant to support the Quality Assurance Framework across Debt Services and FSR Litigation by conducting accurate, consistent and evidence-based reviews of calls, customer interactions, case files and correspondence. The role is primarily hands-on, focused on call and file reviews, identifying trends, highlighting coaching opportunities and supporting quality reporting for the Operational Controls Manager.

The role is full time, permanent and reports to the Operational Controls Manager.

Key Responsibilities

Call Quality Assurance

Conduct regular reviews of customer calls and customer interaction activity against agreed QA standards, client requirements, operational procedures and departmental expectations.
Assess communication quality, professionalism, accuracy, customer treatment, process adherence, complaint prevention, escalation handling and customer outcomes.
Identify good practice, coaching opportunities, recurring concerns and significant quality issues requiring escalation.
Complete call reviews consistently, objectively and within agreed timescales, with clear evidence supporting assessment outcomes.

File Quality Assurance

Conduct regular reviews of customer files, case management activity, correspondence and associated documentation.
Assess accuracy, completeness, procedural compliance, client adherence, documentation quality and evidence of appropriate case progression.
Identify process deviations, missed actions, file handling concerns and recurring quality themes.
Provide clear observations and recommendations to support operational improvement and colleague development.

Quality Reporting and Analysis

Maintain accurate records of QA reviews, scores, findings, observations and supporting evidence.
Analyse QA activity to identify trends, coaching requirements, best practice examples, process weaknesses and emerging risks.
Support the production of QA reporting, dashboards, thematic summaries and management information for the Operational Controls Manager.
Ensure all reporting is factual, balanced, evidence-based and presented in a clear and professional way.

Customer Outcomes and Quality Standards

Support QA activity that assesses both process compliance and the quality of customer and client outcomes.
Identify potential concerns relating to customer communication, vulnerability indicators, customer support, fairness of outcomes and complaint risk.
Escalate concerns that may indicate customer harm, recurring quality failures or wider operational issues.
Support a quality culture focused on fair, consistent and appropriate customer outcomes.

Complaints, Themes and Root Cause

Support the review and analysis of complaints, quality-related escalations and recurring issues where required.
Assist in identifying themes, root causes, process weaknesses and opportunities for procedural improvement or additional training.
Provide QA insight to support corrective action and continuous improvement activity.

Calibration and Consistency

Participate in regular calibration to ensure consistent scoring, evidence standards and interpretation of QA requirements.
Maintain a clear understanding of QA scorecards, client requirements, quality standards and review methodology.
Support improvements to QA guidance, review templates and scoring frameworks.
Help ensure QA activity remains objective, fair and consistent across teams and work types.

Client Quality Requirements

Complete reviews against client-specific quality standards, scorecards and contractual requirements where applicable.
Identify client-specific trends and quality concerns through call and file review activity.
Support preparation of client quality reporting, client audit information and quality assurance summaries where required.
Help ensure client requirements are accurately reflected in QA review activity.

Technology-Enabled Quality Assurance

Support the use of quality monitoring technology, automated monitoring and AI-enabled QA tools as part of the review process.
Review or validate automated monitoring outputs where required and identify discrepancies, concerns or trends.
Provide feedback to the Operational Controls Manager on monitoring effectiveness, coaching themes and potential improvements to QA criteria.
Use technology-enabled insight to support better quality reporting, coaching and customer outcome monitoring.

Continuous Improvement

Contribute suggestions for improving QA processes, scorecards, reporting, guidance and review consistency.
Maintain awareness of changes to operational procedures, client requirements and departmental expectations.
Actively support a culture of quality, accountability and continuous improvement across Debt Services and FSR Litigation.

Skills, Knowledge and Expertise

Experience undertaking QA reviews, file audits, call monitoring or compliance monitoring activity.
Strong attention to detail and ability to assess information objectively.
Excellent written and verbal communication skills, including evidence-based feedback.
Analytical capability with the ability to identify trends, risks and improvement opportunities.
Good organisational skills and ability to manage competing priorities.
Good Microsoft Office skills, particularly Excel.

Benefits

What we offer?

Competitive salary
Bonus potential
Life insurance
Great working environment at our Derby head offices
Car parking is provided by the firm
Career development opportunities
25 days holiday plus bank holidays
Options to buy & sell 1 week’s holiday
1 week’s holiday carry over
Extra day off for your birthday
Staff card discount scheme for local shops
Social days and evenings on the firm
Staff discounts on legal services

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

quality assurance jobs in kilburn, eng

Quality Assurance Assistant

Head of Education Quality and Assurance

Quality Assurance Manager

Head of Quality, Regulation & Safeguarding

Quality and Learner Data Administrator

Head of Quality

Quality Assurance Technician

Head of Education Quality and Assurance

MBS Senior Data Quality Analyst

Manager, Quality Assurance

Quality Assurance Manager

Head of Quality, Risk & Insight

Quality Assurance Administrator

Customer Support and Quality Trainer

Quality Technical Manager

Supply Chain Quality Professional

Lab Technician

Quality & Contracts Officer

Quality Inspector

Quality Assurance Supervisor - Internal Audit

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