Customer service team lead Work, Jobs in Killamarsh, Dby (with Salaries)

CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
3d
Main - Team Leader
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
AI Adoption Lead
Leger Shearings Group —Rotherham
- Up to £45,000 a year
- Full-time
- IT
- AI
- Communication skills
- Free parking
- Annual leave
2d
Team Leader
Card Factory —Nottingham
- £13 an hour
- Leadership
Team Leader
EG On The Move Ltd —Doncaster
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
1d
Client Solutions Lead
etiCloud Limited —Sheffield
- £30,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader Housing
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Hybrid work
- Supervising experience
- Communication skills
- Annual leave
8d
Mechanical Sales Team Leader - TPS Sheffield South
JCT600 —Chesterfield
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Quick apply
Team Leader - Online Fulfilment
Myer —Doncaster
- Part-time
- Sales
- Supervising experience
- Leadership
- Employee discount
10d
Hospitality Sector Lead
HLM Architects —Sheffield
- Hospitality
- Hotel
- Continuous improvement
Warehouse Team Manager
Octopus Energy Group —Sheffield
- £35,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
MBS System Administrator Lead
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Paint Manufacturing Production Team Leader
FLP Group —Doncaster
- £31,500 a year
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Sick pay
Quick apply
Lead Online Manager - South Yorkshire
Sainsbury's —Doncaster
- From £36,250 a year
- Management
- Leadership
- Employee discount
1d

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customer service team lead jobs near killamarsh, dby

CSR Lead

Thompson Commercials Ltd -
Sheffield

Quick apply

Job details

Full-time
From £35,000 a year
3 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

CRM software
Customer service
Maintenance
Complaint handling
Microsoft Office
Organisational skills
Leadership

Full job description

CSR Lead (Customer Service Representative Lead)

Thompson Commercials Ltd is the largest privately owned Renault Trucks dealership in the UK, operating across 8 depots throughout the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompson Commercials has built a reputation as a trusted partner in the commercial vehicle industry.

Our success is driven by our people—loyal, reliable, and highly skilled professionals who are committed to delivering exceptional service every day. We pride ourselves on building long-term customer relationships and keeping our customers' fleets moving. As we continue to grow, we are looking for an experienced and customer-focused CSR Lead to join our Sheffield depot and play a key role in delivering outstanding customer service while supporting and developing our Customer Service team.

The Role

As CSR Lead, you will be responsible for leading the Customer Service Representative team, ensuring customers receive a consistently high standard of service throughout their journey with Thompson Commercials.

You will act as the primary point of contact for customer service operations within the depot, overseeing customer interactions, supporting service advisors, coordinating communication between departments, and driving continuous improvements in customer satisfaction. This role combines hands-on customer engagement with team leadership, making it ideal for someone who enjoys developing people, improving processes, and delivering exceptional customer experiences.

Key Responsibilities

Lead, motivate, and support the Customer Service Representative team to deliver outstanding service standards
Act as the first escalation point for customer enquiries and complaints, ensuring prompt and effective resolution
Build and maintain strong relationships with customers, ensuring a positive experience at every touchpoint
Coordinate service bookings and customer communications throughout the service process
Work closely with Service Advisors, Workshop Controllers, and Parts teams to ensure seamless customer journeys
Monitor customer feedback and identify opportunities to improve service delivery and customer satisfaction
Support the onboarding, training, and development of customer service team members
Ensure customer records, bookings, and documentation are maintained accurately and efficiently
Track key customer service metrics and provide regular reporting to depot management
Promote additional products and services that add value to customers and support business growth
Assist with operational and administrative tasks to support the wider depot team when required
Champion Thompson Commercials' values and customer-first culture across the depot

Essential Skills & Experience

Proven experience in a customer service leadership, team leader, or supervisory role
Strong track record of delivering excellent customer service in a fast-paced environment
Excellent communication, interpersonal, and relationship-building skills
Ability to coach, motivate, and develop team members
Strong organisational skills with the ability to prioritise multiple tasks effectively
Experience handling customer complaints and escalations professionally
Confident using customer service systems, booking platforms, and Microsoft Office applications
Proactive, positive, and solutions-focused approach

Desirable

Experience within the commercial vehicle, automotive, transport, or fleet sector
Understanding of service department processes and workshop operations
Experience monitoring customer service KPIs and performance metrics
Knowledge of CRM systems and customer satisfaction programmes
Familiarity with vehicle maintenance terminology and industry practices

Why Join Thompson Commercials?

Be part of a successful and growing business with a strong reputation across the East of England
Join a supportive team that values loyalty, reliability, and career progression
Lead and develop a customer-focused team with real influence on depot performance
Access ongoing training and development opportunities
Benefit from a competitive package including:
Company pension scheme
Employee Assistance Programme
Cycle-to-Work Scheme
Ongoing professional development
Make a genuine impact within one of the UK's most trusted commercial vehicle dealership networks

Pay: From £35,000.00 per year

Experience:

Truck or Trailer: 5 years (preferred)
Automotive : 5 years (preferred)
supervisory: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in killamarsh, dby

CSR Lead

Main - Team Leader

AI Adoption Lead

Team Leader

Team Leader

Client Solutions Lead

Team Leader Housing

Mechanical Sales Team Leader - TPS Sheffield South

Team Leader - Online Fulfilment

Hospitality Sector Lead

Warehouse Team Manager

MBS System Administrator Lead

Paint Manufacturing Production Team Leader

Lead Online Manager - South Yorkshire

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