The Safety and Learning Systems Officer provides specialist administrative support for the Trust’s Safety and Learning Systems (currently Datix and MEG), ensuring the system is maintained, developed, and used effectively for risk management, incident reporting, and safety improvement. The post holder supports users, maintains data quality, delivers training, and assists with data analysis to inform local and national safety initiatives.
System Administration and User Support
- Act as a point of contact for end users, Care Group Leads, and stakeholders for system queries and technical issues. Set up and control user accounts, ensuring access aligns with user roles and Trust policies.
- Perform routine database administration tasks to maintain data quality and system functionality.
- Provide support to assigned quality system module leads to ensure the effective maintenance and continuous improvement of the system related to their subject matter processes and standards
- Fulfil requests for data changes, ensuring consistency and compliance with policies.
- Maintain confidentiality and data accuracy at all times.
Training & Documentation
- Provide training to new and existing users to promote effective system use.
- Develop and maintain user guides, support documentation, and update communications.
- Update and maintain the Safety and Learning Systems intranet portal.
Data Quality and Analysis
- Coordinate review of records to ensure data consistency with local policy and external reporting requirements.
- Undertake data analysis and present findings to support safety and performance improvement initiatives. Support the development and maintenance of dashboards and reports.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
System Administration and User Support
- Act as a point of contact for end users, Care Group Leads, and stakeholders for system queries and technical issues.
- Set up and control user accounts, ensuring access aligns with user roles and Trust policies.
- Perform routine database administration tasks to maintain data quality and system functionality.
- Provide support to assigned quality system module leads to ensure the effective maintenance and continuous improvement of the system related to their subject matter processes and standards
- Fulfil requests for data changes, ensuring consistency and compliance with policies.
- Maintain confidentiality and data accuracy at all times.
Training & Documentation
- Provide training to new and existing users to promote effective system use.
- Develop and maintain user guides, support documentation, and update communications.
- Update and maintain the Safety and Learning Systems intranet portal.
Data Quality and Analysis
- Coordinate review of records to ensure data consistency with local policy and external reporting requirements.
- Undertake data analysis and present findings to support safety and performance improvement initiatives.
- Support the development and maintenance of dashboards and reports.
Stakeholder Engagement & Communication
- Organise and participate in stakeholder engagement meetings and events.
- Support colleagues in developing the Safety and Learning Systems in line with national and local requirements.
- Communicate technical information clearly to users at all levels.
