Administration manager Work, Jobs in Killearn, Stg (with Salaries)

Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
14d
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Team Lead Clerical Officer
NHS Scotland —Stirling
- £29,103 - £31,409 a year
- Full-time
4d
VacancyTitle: Business Administration Manager
Quarriers —Govan
- £32,711 a year
- Full-time
- IT
- Leadership
- Communication skills
- Employee assistance programme
10d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Office Manager / Operations
Caledonia Waste Management Ltd —Glasgow
- £28,000 - £32,000 a year
- Full-time
- Sales
- Supervising experience
- Organisational skills
Quick apply
Assistant Vice President Chief Data Analytics Office - Business Analyst
Barclays —Glasgow
- Agile
- AI
- Communication skills
12d
Assistant Vice President Chief Data Analytics Office - Scrum Master
Barclays —Glasgow
- Agile
- AI
- Communication skills
12d
Deputy Practice Manager/Office Manager
Peel View Medical Centre —Glasgow
- Full-time
- Customer service
- GP surgery experience
- Microsoft Office
- Annual leave
Quick apply
Office Manager
Merlin Electro Plating Ltd —Motherwell
- £25,000 - £31,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
4d
Lead Medical Secretary
NHS Scotland —Airdrie
- £31,537 - £34,303 a year
- Call to connect
- Driving
- Typing
- Medical terminology
- Annual leave
- Sick pay
4d
Office Manager
Versatile Electrical Solutions Ltd —Airdrie
- £24,420 - £33,737 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
General Administrator - Head Office
RAMH —Paisley
- £14.04 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
4d
Assistant Front Office Manager
AC by Marriott Glasgow-Front Office/Reception —Glasgow
- Weekend availability
- Hotel
- Front desk
- Guest services
- Employee assistance programme
Quick apply
Front Office Manager
Radisson Hotel Group —Glasgow
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
6d

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Project Manager/Business Admin Apprentice
Sulzer —Falkirk
Opportunities to work with teams or customers internationally. Prior business administration or project management experience isn’t required - just curiosity,…

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Helpdesk Team Leader (Backshift) - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£29,214 a year
14 days ago

Benefits

Annual leave

Qualifications

GCSE
Presentation skills
NVQ
Leadership
Communication skills

Full job description

Job Title: Helpdesk Team Leader - Backshift

Location: Glasgow Head Office

Contract: Permanent

Working Pattern: 5/7 Days, 2 Week Rotation

Salary: £29,214 43 per annum + great company benefits!

Job Purpose:

This is a key position, leading the CSRs who act as ambassadors for our business

Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times The role will develop to be responsible for leading a team of approx 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible

Team Leaders are an integral part of the management team, adding true value to the business

Key Accountabilities:

Safety

To ensure that all activity compiles with Health & Safety policies

People

To ensure company policies and practises are followed and delivered consistently

To coach, motivate to ensure people performance is optimised

To support and provide guidance to all direct reports

Conduct monthly, documented 1-1s and assess their 1-1 meetings with their teams

Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals

Manage all sick calls the helpdesk and update the relevant systems and team members

Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues

Recruitment of new colleague’s process from - Advertising position, Reviewing CV’s Selection of candidates, Arranging of 1-1 interviews Once selection is made liaise with Services trainer and arrange inductions

Carry out Performance management – performance improvement planning, disciplinary, investigation and conduct meetings

Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7)

Identify any training needs in the Service Team Leaders and across the desk

Excellence

Champion customer service ‘think like a retailer’ and motivate teams to encourage positive attitude

Follow and promote City values across the team

Service

Support the Helpdesk Manager to achieve set targets across all Helpdesk function

Spot check and help manage the Mercury job monitors, holding team accountable where needed

Ensure the teams ways of working are up to standard ‘think like a retailer’

Point of contact for all CSR process questions and escalations

Step up and cover the managers role when required (annual leave or during absence)

Be multi skilled in knowledge across all service desk functions – Helpdesk, OSS, Asset & PPM

Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings

Ensure stakeholder engagement with City and M&S

Implement procedural changes, ensuring all colleagues understand and are following process

To represent the company in a professional and competent manner at all times

Represent Helpdesk in internal and external meetings

To visibly demonstrate enthusiasm and positive behaviour

Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation

Highly skilled using all aspects of the Mercury system – Mercury Superuser

Implement procedural changes, ensuring all colleagues are singed off and understand

Mange Helpdesk procedural library ensuring it is up to date and relevant at all times

Continuous improvement – looks of ways to improve processes and ways to make the day to day running of the helpdesk better

Reward and recognise good performance

Integrity

Comply with any other reasonable request or instruction from other Department/CFM Line Manager

People Responsibilities:

The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly

Knowledge, Skills and Abilities:

Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration

A working knowledge of Helpdesk functions within the FM industry is beneficial

Previous experience of effectively leading a team is essential

Strong PC literacy, with experience in extracting, collating and presenting performance data

Strong communication skills, both written and verbal

Strong results focus, takes accountability for own performance and that of the team

Effective problem-solving and decision-making

Behaviours:

Safety – we keep our people and customers safe every day

Do the right thing and work in the City way, the safe way

Keep our people and customers safe everyday

People – we put our people first, treat each other with respect and work as a team

Consistently give and receive feedback, be willing to challenge

Be constructive and supportive to help coach and build successful teams

Be clear, concise, timely and accurate in communication

Treats others with respect and embraces cultural differences

Celebrates success instilling confidence in others

Excellence – we make a difference and go the extra mile

Instils confidence in team to make decisions for themselves, ensuring clear accountability form themselves and their team

Judges situations, considers how they can deliver excellence

Takes accountability for their own tasks

Service – we’re passionate about delivering exceptional customer service

Ensure efficiency and right time approach

Seeks, gives and values regular feedback from the customer

Considers impact on ALL customers in decision making

Delivers exceptional customer service

Integrity – we always act with integrity, honesty, openness and trust

Transparency with all costs, spending only on activities that will add value to our customers

Trust each other to do things right the first time

Ask yourself is it right for us and our customer

Apply Now

Refine Your Search

administration manager jobs in killearn, stg

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Project Manager/Business Admin Apprentice

Team Lead Clerical Officer

VacancyTitle: Business Administration Manager

Service Desk Team Leader - Glasgow Head Office

Office Manager / Operations

Assistant Vice President Chief Data Analytics Office - Business Analyst

Assistant Vice President Chief Data Analytics Office - Scrum Master

Deputy Practice Manager/Office Manager

Office Manager

Lead Medical Secretary

Office Manager

General Administrator - Head Office

Assistant Front Office Manager

Front Office Manager

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