Job Summary
We are seeking a dedicated Accounts Assistant specialising in Customer Service to join our dynamic team. The successful candidate will be responsible for managing customer accounts, providing exceptional support, and ensuring smooth communication between clients and the company. This role offers an excellent opportunity for individuals with strong organisational skills and a passion for delivering outstanding service. Fluency in both Spanish and English is highly desirable to cater to our diverse client base.
ResponsibilitiesAbout Electrajet Ltd
Electrajet Ltd is a UK manufacturer and service provider specialising in vehicle wash, forecourt, vending and self-service equipment. With customers ranging from independent operators to major national groups, we pride ourselves on delivering innovative solutions, exceptional customer service and industry-leading technical support.
As our business continues to grow, we are looking for a motivated and organised Accounts Assistant / Customer Services Administrator to join our team in Cumbernauld.
Role Overview
This is a varied role combining finance administration, customer service and general office support. The successful candidate will play a key role in ensuring customers receive excellent service while supporting the finance team with day-to-day accounting activities.
The position would suit someone who is highly organised, enjoys dealing with customers and has strong attention to detail.
Key Responsibilities
Accounts Duties
- Raising and processing sales invoices.
- Posting supplier invoices and credit notes.
- Reconciling supplier statements.
- Processing customer receipts and payments.
- Assisting with credit control and chasing overdue accounts.
- Managing purchase orders and matching invoices.
- Maintaining accurate accounting records.
- Assisting with month-end reporting and account reconciliations.
- Supporting the preparation of management accounts.
- Maintaining customer and supplier account information.
- General finance administration duties.
Customer Service Duties
- Acting as the first point of contact for customer enquiries.
- Answering telephone calls and responding to emails.
- Logging service calls and coordinating engineer visits.
- Providing customers with updates on service requests and orders.
- Assisting with spare parts enquiries and quotations.
- Processing customer orders accurately and efficiently.
- Maintaining customer records within company systems.
- Liaising with engineers, suppliers and customers to resolve issues promptly.
- Ensuring a professional and positive customer experience at all times.
Administrative Duties
- General office administration and filing.
- Managing incoming and outgoing correspondence.
- Supporting sales and operations teams when required.
- Maintaining accurate electronic and paper records.
- Assisting with ad hoc projects and business administration tasks.
Skills & Experience Required
Essential
- Previous experience in an accounts, administration or customer service role.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management skills.
- Good working knowledge of Microsoft Office, particularly Excel.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Professional and friendly telephone manner.
Desirable
- Experience using Sage, Xero or similar accounting software.
- Experience within a manufacturing, engineering or service business.
- Understanding of purchase ledger, sales ledger and credit control.
- Experience coordinating field service engineers.
Personal Attributes
- Positive and proactive attitude.
- Strong problem-solving skills.
- Reliable and dependable.
- Customer-focused approach.
- Ability to prioritise workload in a fast-paced environment.
- Willingness to learn and develop.
What We Offer
- Competitive salary.
- Company pension scheme.
- On-site parking.
- Opportunity to work within a growing UK manufacturing business.
- Training and career development opportunities.
- Friendly and supportive working environment.
How to Apply
Please submit your CV together with a covering letter outlining your relevant experience and why you would like to join Electrajet Ltd.
Electrajet Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
- Perform accurate data entry related to customer accounts and transactions
- Respond promptly and professionally to customer enquiries via phone, email, or chat
- Maintain clear and effective communication with clients, ensuring their needs are met efficiently
- Assist with analysing customer data to identify trends and opportunities for service improvement
- Support upselling initiatives by promoting additional products or services where appropriate
- Handle multilingual communication, providing bilingual support in Spanish and English
- Ensure all customer interactions adhere to company standards of phone etiquette and professionalism
- Collaborate with other departments to resolve issues and enhance overall customer satisfaction
Skills
- Proven experience in data entry and administrative support within a customer service environment
- Bilingual proficiency in Spanish and English, with excellent verbal and written communication skills in both languages
- Strong phone etiquette and professional communication skills
- Analytical skills to interpret data, identify patterns, and suggest improvements
- Ability to upsell products or services tactfully without compromising customer trust
- Organised with exceptional attention to detail and the ability to manage multiple tasks simultaneously
- Excellent interpersonal skills with a friendly yet professional demeanour
- Ability to work effectively within a team while also demonstrating independence when required
This role is ideal for motivated individuals eager to develop their career within customer service and account management. We value professionalism, attention to detail, and a proactive approach to problem-solving.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
