Service advisor Work, Jobs in Kilverstone, Nfk (with Salaries)

Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
11d
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Services Advisor
Halfords —Thetford
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Service Advisor
Vindis Group —Bury St. Edmunds
- £29,798.60 a year
- Customer service
- Driving
- Employee assistance programme
Service Advisor
Thurlow Nunn —Norwich
- £31,998.87 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
9d
UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278
OMBP —Brandon
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Banking
Quick apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Senior Customer Service Advisor
Barclays —Bury St. Edmunds
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
£27,700 a year
Senior Sales and Service Advisor
Rubix —King's Lynn
Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and…

I want to receive the latest job alerts for service advisor in kilverstone, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service advisor jobs near kilverstone, nfk

Service Advisor jobs in Norwich

Service Advisor jobs in Bury St. Edmunds

Customer Service Representative jobs in Kent

London Underground Customer Service Assistant jobs in Greater London

Customer Service Representative jobs in London Se11

Customer Service Representative jobs in Birmingham

Customer Service jobs in Telford

Customer Service Representative jobs in Sutton Coldfield

Business Development Representative jobs in London

Customer Service Representative jobs in Edinburgh

Customer Service Representative jobs in Banbury

Customer Service Representative jobs in Glasgow

Customer Service jobs in Walsall

Customer Service jobs in Hounslow

Customer Service Representative jobs in Watford Wd18

Uk Virtual Customer Support Amazon jobs in London

Policy Advisor jobs in London

Service Advisor jobs in Belfast

Service Advisor jobs in Falkirk

Civil Service jobs in Oxfordshire

Customer Service Adviser

Natures Menu -
Snetterton

Quick apply

Job details

Part-time | Full-time | Fixed term contract
£26,000 - £28,500 a year
11 days ago

Benefits

Cycle to work scheme
Work from home
Company events
Employee discount
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your role

Reporting to the Customer Service Team Leader, this role is responsible for delivering an outstanding customer experience by managing customer enquiries, complaints and service requests across telephone, email and live chat. The successful candidate will use strong communication and problem-solving skills to resolve issues efficiently, ensuring a seamless customer journey that promotes customer loyalty and supports Natures Menu's reputation for excellent service.

What You Will Do

· Respond to customer enquiries via telephone, live chat, and email in a professional, friendly, and timely manner.

· Provide accurate information regarding products, services, orders, deliveries, returns, and account-related queries.

· Investigate and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome wherever possible.

· Process customer requests, amendments, refunds, replacements, and other service-related transactions in line with company policies.

· Maintain detailed and accurate records of all customer interactions within the CRM or customer management system.

· Escalate complex queries or complaints to the appropriate department or management team when required.

· Meet individual and team performance targets, including customer satisfaction, response times, and quality standards.

· Proactively identify opportunities to improve customer experience and internal processes.

· Collaborate with internal departments such as Warehouse, Logistics, Finance, and Marketing to resolve customer issues effectively.

· Stay up to date with company products, promotions, policies, and procedures.

What We Are Looking For

Essential

· Minimum 2 years' experience in Customer Service, or a similar customer-focused role.

· Previous experience of order processing, administration and handling customer queries.

· Excellent verbal and written communication skills.

· Strong telephone manner and active listening skills.

· Ability to manage multiple customer conversations across different channels simultaneously.

· Strong problem-solving and decision-making abilities.

· Experience using CRM and business systems; knowledge of Salesforce, SAP, Microsoft Office and Google Workspace would be advantageous.

· Strong attention to detail and organisational skills.

· Right to work in the UK.

Personal Attributes

· Customer-focused with a passion for delivering outstanding service.

· Empathetic, patient, and professional in all customer interactions.

· Positive and resilient when handling challenging situations.

· Team player with a collaborative approach.

· Ability to work independently and manage workload effectively.

· Flexible and adaptable in a fast-paced environment.

Location: Based at our site in Snetterton, Norfolk - Hybrid (2 days per week in the office)

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Employee discount
On-site parking
Work from home

Application question(s):

Will you work Fulltime 40 hours per week or Part Time 16 hours a week? Please specify clearly the contract you require.

Work Location: Hybrid remote in Snetterton

Quick apply

Refine Your Search

service advisor jobs in kilverstone, nfk

Customer Service Adviser

Senior Customer Service Advisor

Customer Services Advisor

Service Advisor

Service Advisor

UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278

More jobs to discover

I want to receive the latest job alerts for service advisor in kilverstone, nfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected