Customer support & client services occupations Work, Jobs in King's Lynn, Nfk (with Salaries)

Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Training Sales Coordinator
CITB —King's Lynn
- £28,784 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Zipwater —Dereham
- £27,280 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
Homesure —Boston
- £500 - £600 a week
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
13d
Senior Sales and Service Advisor
Rubix —King's Lynn
- Full-time
- Customer service
- Leadership
- Communication skills
Sales & Customer Service Advisor
Metsä Group —Boston
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Free parking
- Employee assistance programme
1d
Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
4d

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Customer Co-ordinator - Fixed Term

NOCN Group -
King's Lynn

Quick apply

Job details

Full-time
£24,705 a year

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Customer service
Microsoft Office
Numeracy

Full job description

Customer Co-ordinator - Fixed Term

NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.

Overview of the role

We are seeking a motivated and professional Customer Co-Ordinator - 12 months Fixed Term to join our CPCS Customer Services team.

Reporting to the Customer Services and Operations Team Leader, you will play a key role in delivering high-quality services aligned with NOCN's strategic objectives.

Key Responsibilities

Deliver a professional customer experience, taking ownership of enquiries and ensuring expectations are exceeded.
Provide a front-line service to customers across all NOCN business functions.
Handle enquiries from cardholders, employers, and third parties regarding card schemes, accounts, and applications.
Offer advice and guidance on scheme rules, qualifications, and application processes.
Build strong relationships with internal teams (Product, Quality Assurance, and other frontline staff).
Process financial elements of schemes, including payments, validating application forms, and accurate data input.
Support customers using digital systems, portals, and platforms, providing troubleshooting and guidance.
Manage high volumes of calls, emails, and system tasks in a multi-skilled environment.
Ensure enquiries are resolved first time wherever possible.
Deliver work in line with service level agreements, quality standards, and benchmarks.
Contribute to continuous improvement by suggesting ideas to enhance service delivery.
Develop and maintain knowledge of NOCN products and services.
Participate in team meetings and contribute to improving team efficiency and service quality.
Handle complaints and escalations, ensuring issues are resolved or referred appropriately.
Review assessments flagged for potential malpractice by remote proctoring systems and resolve within service levels.
Represent the Customer Service team on internal and external projects when required.

About You

Be educated to Level 2 in Literacy and Numeracy
Have at least 2 years' experience in a call centre or similar customer service environment.
Have experience working with diverse customers and stakeholders.
Good knowledge of Microsoft Office.
(Desirable) Have a Customer Service qualification
(Desirable) Experience with card schemes or awarding organisations.
(Desirable) Knowledge of the construction or education sector.

For the full job description, Click here

Why Join NOCN Group?

These core values reflect who we are and what we stand for as an organisation.

What we can offer you

We offer 38 days of annual leave this includes 8 bank holidays and 3 closure days between Christmas and New Year
We can offer hybrid working
35-hour working week
We can offer flexible working for a better work-life balance
Buy/Sell Annual leave
Flexible bank holidays for religious holidays
Pension scheme
Life assurance
Enhanced family leave
Cycle to work scheme

And more! Please click here to see the full list on our website

Please note: Due to the high volume of applications, we can only provide feedback at the interview stage.

As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.

Quick apply

Refine Your Search

customer support & client services occupations jobs in king's lynn, nfk

Customer Co-ordinator - Fixed Term

Training Sales Coordinator

Customer Service Advisor

Customer Service Advisor

Senior Sales and Service Advisor

Sales & Customer Service Advisor

Customer Services Manager

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