Director of analytics Work, Jobs in Kings Heath, Wmd (with Salaries)

Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
1d
Director of Product
drivvn —Birmingham
- Full-time
- Hybrid work
- Software development
Director of Revenue Strategy & Distribution
Aimbridge Hospitality EMEA —Birmingham
- Full-time
Quick apply
Director, Reward Advisory
Deloitte —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
Director of Growth Marketing
Pyroban —Birmingham
- CRM software
- AI
- Marketing
Senior Executive - Risk Advisory Services
BDO —Birmingham
- Full-time
- Analysis skills
- Organisational skills
- AI
Assistant Director of HR
Hays HR —Birmingham
- £700 - £800 a day
- Temporary
- Human resources
5d
Talent and Workforce Capability Director
RSM UK —Birmingham
- Full-time
- AI
- Leadership
19h
Project Director - Controls Analytics
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Leadership
PR Executive- Property
Gateley —Birmingham
- Annual leave
- Employee assistance programme
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham
Associate Director - Planning
AECOM —Birmingham
- Full-time
- Hybrid work
- Oracle
14d
Internal Audit, Asset & Wealth Management Technology Audit, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Master's degree
- SQL
- Employee assistance programme
Key Account Manager
Mitie —Birmingham
- Full-time
- Customer service
- Leadership
19h
Advisory Senior Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Continuous improvement
14d
Head of Data Engineering
Halfords —Redditch
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Finance Business Partner
REXEL —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Head of Marketing
Banana Moon Day Nurseries —Warwick
- £45,000 - £58,000 a year
- Full-time
- Childcare
- Marketing
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Internal Audit, Global Markets Division Auditor, Associate/ Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Project management
- Leadership
- Employee assistance programme
Human Resources Business Partner
CareTech Group —Wolverhampton
- £50,000 - £55,000 a year
- Full-time
- Driving
- Travel
- Human resources
9d

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Director of Customer Success EMEA

Johnson Controls -
Solihull

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension

Qualifications

CRM software
Bachelor's degree
Continuous improvement
Team management
Leadership
Communication skills

Full job description

Director of Customer Success EMEA

What You Will Do
As Director of Customer Success for EMEA, you will lead and shape the region’s customer-focused strategy, ensuring a consistent, high-quality experience across all touchpoints. You will work cross-functionally with operations, plants, and sales teams to align service delivery with business objectives and customer expectations. This role is critical in driving customer satisfaction, retention, and long-term value, while proactively identifying opportunities to improve service processes and resolve customer concerns efficiently. You will also provide strategic input into forecasting, service mix, and pricing support, ensuring commercial decisions are aligned with customer needs and organisational goals.

What We Offer

Competitive salary and performance-based bonus scheme
Comprehensive benefits package including pension and healthcare
Career development and progression opportunities within a global organisation
Collaborative and inclusive working environment
Opportunity to influence and shape customer success strategy across EMEA

How You Will Do It

Lead and develop the EMEA Customer Success function, ensuring alignment with global strategies
Build strong relationships with key customers to understand needs and enhance satisfaction
Collaborate with sales, operations, and manufacturing teams to deliver seamless customer solutions
Monitor customer performance metrics and implement continuous improvement initiatives
Drive prompt and effective resolution of customer issues across the region
Provide direction on forecasting, service mix, and customer-related planning activities
Support commercial teams with pricing strategies, special concessions, and customer proposals
Establish and maintain best practices in customer success and service delivery
Develop and mentor a high-performing customer success team
Report on customer trends, risks, and opportunities to senior leadership

What We Are Looking For

Required:

Proven experience in customer success, service leadership, or a related function
Minimum of 8 years’ professional experience in a customer-focused environment
Strong leadership and team management capabilities across multiple markets
Ability to collaborate effectively with cross-functional teams
Excellent problem-solving and decision-making skills
Commercial awareness and experience supporting pricing or forecasting activities
Strong communication and stakeholder management skills
University degree or equivalent combination of education and experience

Preferred:

Experience working across the EMEA region
Background in industrial, manufacturing, or service-based environments
Familiarity with CRM systems and customer performance analytics
Experience leading transformation or continuous improvement initiatives

About Us
At Johnson Controls, we transform the environments where people live, work, learn and play. As a global leader in smart, healthy and sustainable buildings, we deliver innovative solutions that integrate building systems, technology, and services. Our teams are committed to making a positive impact on people, places, and the planet. Joining Johnson Controls means becoming part of a collaborative, forward-thinking organisation where your contributions help shape the future of customer experience and operational excellence.

#LI-SB
#LI-Hybrid

Apply Now

Refine Your Search

director of analytics jobs in kings heath, wmd

Director of Customer Success EMEA

Director of Product

Director of Revenue Strategy & Distribution

Director, Reward Advisory

Director of Growth Marketing

Senior Executive - Risk Advisory Services

Assistant Director of HR

Talent and Workforce Capability Director

Project Director - Controls Analytics

PR Executive- Property

Insurance Client Director - Corporate Risk, Birmingham

Associate Director - Planning

Internal Audit, Asset & Wealth Management Technology Audit, Vice President, Birmingham

Key Account Manager

Advisory Senior Consultant

Head of Data Engineering

Finance Business Partner

Head of Marketing

Internal Audit, Global Markets Division Auditor, Associate/ Vice President, Birmingham

Human Resources Business Partner

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