Overview
We are seeking a dynamic and motivated Engagement and Project Officer (Temporary until July 2027) to join our team.
We are looking for an enthusiastic, organised and creative Engagement and Projects Officer to help us connect with older people, strengthen community partnerships and support the delivery of exciting projects.
If you enjoy building relationships, increasing uptake into our services and supporting key projects that make a real difference to older people, this could be the role for you.
We do not accept CV's, please contact us on [email protected] for an application form. If applications are high we reserve the rights to remove any advertising for the position.
Job Purpose:
To increase awareness, engagement and uptake of Age UK Wolverhampton services through community outreach, project delivery and communications activity.
To build relationships with local communities and stakeholders, increase referrals and service enquiries, support the delivery of key services and grant-funded projects and ensure older people are aware of and able to access the support available to them.
The post-holder will be managed by the Information and Advice Manager and work directly to the CEO on key areas as required.
Accountabilities
The main areas of accountability:
Community Engagement and Outreach
● Support the achievement of agreed targets for referrals, service enquiries, community engagement activities and partnership development.
● Build and maintain positive relationships with community groups, voluntary organisations, statutory agencies, health partners and other stakeholders.
● Attend community events, information sessions, networking meetings and outreach activities to represent Age UK Wolverhampton.
● Deliver presentations, talks and awareness-raising sessions to community groups, partner organisations and stakeholders.
● Identify underserved communities and develop targeted engagement activities to improve access to services for older people.
● Support the development and implementation of community engagement plans that increase awareness, accessibility and uptake of Age UK Wolverhampton services.
● Promote Age UK Wolverhampton services and support increased community awareness and engagement.
● To run and support Age UK activity groups such as Daytime Discos etc.
Partnership Development
● Develop and maintain effective working relationships with local organisations and stakeholders to increase referral pathways and collaborative opportunities
Supporting Service Delivery
● Work closely with the Information and Advice Manager and operational teams to support campaigns, outreach activities and service promotion.
● Assist in identifying individuals who may benefit from multiple services and facilitate appropriate referrals within the organisation.
● Gather feedback from service users, volunteers and partners to support service improvement and accessibility.
Grant-Funded Projects
● Support the delivery, promotion and monitoring of grant-funded projects and initiatives.
● Assist in achieving project outcomes, targets and reporting requirements.
● Maintain accurate project records and collect monitoring information as required.
● Contribute to project evaluation activities, including gathering case studies, feedback, outcomes and impact data.
● Support the preparation of reports and evidence.
Marketing and Communications
● Develop and distribute promotional materials in digital and printed formats.
● Create engaging content for newsletters, social media platforms, websites and other communication channels.
● Support campaigns that raise awareness of the charity’s services and encourage engagement.
● Use social media platforms as a key resource to raise the charity’s profile, communicate with audiences, increase awareness and promote activities and services.
● Ensure all communications reflect the organisation’s values, brand identity and key messages.
Monitoring and Reporting
● Maintain accurate records of outreach activity, referrals, engagement outcomes and partnership contacts.
● Produce regular reports on outreach activities, performance against targets and emerging opportunities.
● Use data and feedback to inform future engagement plans and service development.
● Data and records to demonstrate performance against KPI’s
Insight, Evaluation and Service Development
● Gather and analyse community insight, feedback and engagement data to identify emerging needs, barriers to access and opportunities for service development.
● Evaluate engagement activities and projects by collecting feedback, monitoring outcomes and identifying lessons learned.
● Contribute to service improvement by sharing intelligence and recommendations with managers and operational teams.
● Contribute to the development and improvement of systems and processes that support outreach, engagement activities, referrals and project delivery.
General
● Represent Age UK Wolverhampton professionally at all times.
● Work in accordance with organisational policies and procedures, including safeguarding, confidentiality, GDPR, equality and diversity requirements.
● Attend meetings, supervision, and training and development activities as required.
Skills, Training and Knowledge Required
Specific knowledge/skills that are required to perform the role:
Essential
● Experience of community engagement and outreach
● Experience of building and maintaining relationships with stakeholders and community organisations.
● Experience of organising or supporting events, presentations and promotional activities.
● Experience of using social media platforms professionally for engagement, communication and awareness-raising.
● Ability to create engaging content for social media, websites, newsletters and promotional materials.
● Strong written and verbal communication skills.
● Good presentation and public speaking skills.
● Ability to gather, record and analyse information accurately.
● Strong organisational skills and ability to manage competing priorities.
● Competent in the use of Microsoft Office applications and digital communication tools.
● Ability to work independently and collaboratively as part of a team.
● Commitment to the values and aims of Age UK Wolverhampton.
Desirable
● Experience of working within the voluntary, community, health or social care sectors.
● Experience of supporting grant-funded projects.
● Knowledge of issues affecting older people.
● Experience of CRM, Salesforce, or case management systems.
● Understanding of monitoring, evaluation and impact reporting.
KPI’s
● Undertake any other duties that are commensurate with the level and responsibilities of the post.
● Key other duties that may be required from time to time within the scope of this role profile and qualified by prior training and experience.
● Achievement of referral and service enquiry targets.
● Number and quality of community engagement activities delivered.
● Number of partnership relationships established and maintained.
● Delivery of grant-funded project outputs and outcomes.
● Growth in engagement through social media and communication channels.
● Timely completion of monitoring, reporting and funder requirements.
● Positive feedback from service users, partners and stakeholders
impactful community initiatives. This role offers an exciting opportunity to lead engagement activities, coordinate projects, and foster meaningful connections within diverse communities. As a key contributor, you will utilize your leadership, project management, and communication skills to support our mission of promoting public health and social well-being through innovative programs. This paid position is ideal for someone passionate about making a difference and eager to develop their skills in a collaborative environment.
Duties
- Develop and implement community engagement strategies to increase awareness and participation in health initiatives
- Coordinate and oversee project activities, ensuring timely delivery and adherence to objectives
- Lead outreach efforts across social media platforms, creating compelling content to boost visibility and engagement
- Supervise volunteers and team members, providing guidance and support to foster a productive work environment
- Organize events, workshops, and educational sessions focused on public health topics
- Manage administrative tasks including scheduling, reporting, and maintaining accurate records of project progress
- Support fundraising efforts by assisting with grant applications, donor communications, and resource development
Skills
- Proven supervising experience with the ability to motivate and lead diverse teams
- Strong project management skills with a track record of successfully delivering initiatives from start to finish
- Excellent leadership qualities that inspire collaboration and innovation
- Effective marketing skills with experience managing social media campaigns to reach target audiences
- Knowledge of fundraising strategies and experience in donor engagement activities
- Solid administrative experience supporting program coordination and documentation
- Background in public health or teaching is highly desirable for developing educational content
- Exceptional communication skills, both written and verbal, for engaging stakeholders at all levels
Join us in this energetic role where your enthusiasm will drive positive change! We value proactive individuals who thrive in fast-paced environments, are eager to learn, and committed to community well-being. This position offers an enriching experience that combines leadership, creativity, and purpose—making a real difference every day.
Pay: £19,739.00 per year
Benefits:
Work Location: Hybrid remote in Wolverhampton WV2 2EW
