Service desk engineer Work, Jobs in Kings Heath, Wmd (with Salaries)

Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
8d
Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
5d
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Network Engineer
NTT Data UK —Birmingham
- Computer networking
2d
Network Engineer
NTT Ltd —Birmingham
- Computer networking
1d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Unix / Linux Engineer
NTT Ltd —Birmingham
- Linux
- Leadership
- Communication skills
1d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
4d
Unix / Linux Engineer
NTT Data UK —Birmingham
- Linux
- Leadership
- Communication skills
2d
Managed IT Services Sales Specialist
Intercity Technology —Birmingham
- Sales
- IT
- Employee assistance programme

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service desk engineer jobs near kings heath, wmd

Service Desk Engineer

West Midlands Fire Service -
Birmingham

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Job details

Full-time
£28,142 - £29,540 a year
8 days ago

Benefits

Free parking
On-site gym
Employee assistance programme

Qualifications

MCP
Customer service
Windows
Microsoft Office
IT support
Problem management
Active Directory
CompTIA A+

Full job description

Service Desk Engineer

Technical 3A

Publish date: 26 June 2026

Closing date: 10 July 2026 at midday

Salary: £28,142 – £29,540

Hours: 37 per week

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team.

This first line role will be based at our headquarters in Birmingham, but will offer some flexible working. You will need to be a fast learner and show great initiative to develop the knowledge moving forwards to support our end-users.

You will need to be experienced in providing support to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11.

Responsibilities

take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery
acknowledge, triage and manage service contacts received via multiple contact channels
ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool
contribute to the ‘Problem Management’ process within Service Operations, ensuring that reoccurring incidents are identified in the Incident management process and appropriately passed through to Problem Management
liaise with second line support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution
liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement
manage and deliver key service rollouts/upgrades of hardware and software.

Experience and skills

Essential

knowledge of supporting Microsoft Operating systems, Windows 10/11
knowledge of supporting Office 365
ability to produce both technical and user documentation
self-motivated and conscientious, with excellent attention to detail
a can-do, proactive attitude with a passion for delivering excellent service delivery
able to work flexible hours on a shift rota basis, often supporting short notice changes
problem solving - ability to listen and analyse information, to facilitate technical solutions
ability to work proactively in a customer-focused team

Desirable

experience of using cloud-based automatic call distribution systems
ability to manage calls in line with established Service Level Agreements
proactive in analysing trends, to identify root causes and solutions
experience in an IT support or customer service environment
knowledge of Active Directory and Microsoft 365 Admin Center
a technical background with a relevant ICT qualification, eg ITIL v4/5 Foundation, A+, MCP.

Benefits

We offer a friendly working environment and benefits including:

flexible and agile working arrangements
on site free gym facilities
free parking

We also offer access to an in house occupational health facility including occupational heath and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

We offer enhanced family leave benefits including 52 weeks full paid maternity and adoption leave.

In addition, employers have access to:

24/7 Employee Assistance Programme
Wellbeing programme
Blue Light discounts across many retailers through partner scheme
Sports & Welfare scheme (for a small fee) - with access to discounted products and services.

Diversity

We welcome all applications from eligible candidates. However as women and black and minority ethnic employees are currently under represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

How to apply

Please complete the online application and attach your CV, detailing previous experience to outline your suitability for the role.

Please note that this role was advertised in April 2026. If you applied for this role in April please do not apply.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Iain Bratt on 07483 679099 or by email at [email protected]

Apply Now

Refine Your Search

service desk engineer jobs in kings heath, wmd

Service Desk Engineer

Service Desk Engineer

1st Line Service Desk Operative

1st Line NOC Engineer

Project Technician / Engineer - Midlands

Field Service Coordinator

Service Desk Analyst / IT Support Help Desk Technician

1st Line Technical Support

Field Service Administrator

Network Engineer

Network Engineer

Service Desk Manager

Unix / Linux Engineer

Senior Service Desk Engineer

IT Infrastructure Engineer

Regional Support Engineer

3rd Line Engineer - Support

1st / 2nd Line IT Support Analyst

Unix / Linux Engineer

Managed IT Services Sales Specialist

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