Support engineer Work, Jobs in Kings Heath, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Solihull
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
9d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Battery Disassembly and Test Technician
EMR UK —Birmingham
- Forklift
- Quality control
- Mechanical knowledge
- Annual leave
Business Administrator
Consilium —Birmingham
- Microsoft Office
- Administrative experience
- Business development
- Employee assistance programme
Quick apply
10d
Nationwide Delivery Driver
TravelodgeHotels —Walsall
- £28,300 a year
- Full-time
- Hotel
- Employee discount
Quick apply
Office & Business Support Manager
JS Morris Electrical Ltd —Solihull
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Supervising experience
- Free parking
- Store discount
Quick apply
8d
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Appointed Person Lifting
Balfour Beatty Vinci —Birmingham
- Full-time
- Management
- Free parking

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

support engineer jobs in kings heath, wmd

2nd Line Support Engineer- Permanent

IT Support Engineer

Maintenance Operative - 20 hours

Customer Onboarding & Transition Specialist

Service Desk Analyst / IT Support Help Desk Technician

2nd Line Help/Service desk Engineer

Service Desk Manager

Premises Officer/Site Manager - Soft Services

IT Support Engineer

2nd Line Engineer - Support

3rd Line Support Engineer

Field Service Coordinator

Product and Pricing Data Administrator

IT Field Engineer

Battery Disassembly and Test Technician

Business Administrator

Nationwide Delivery Driver

Office & Business Support Manager

Field Service Engineer

Appointed Person Lifting

I want to receive the latest job alerts for support engineer in kings heath, wmd

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