Performance analyst Work, Jobs in Kings Langley, Hrt (with Salaries)

Capacity and Performance Analyst
NHSProfessionals —Hemel Hempstead
- £29,500 a year
- Annual leave
- Employee assistance programme
Quick apply
19h
Settlement Analyst
Elexon —London
- £34,000 a year
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Organisational skills
12d
Performance & Benchmark Analyst
Wellington Management —London
- £90,000 - £180,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Data Analyst
NHSProfessionals —Hemel Hempstead
- £49,000 a year
- Hybrid work
- Azure
- SQL
- Project management
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Insight & Performance Analyst - Contract
Hyde Management Services —Islington
- £40,100 a year
- Full-time
- Analysis skills
- Communication skills
- Life insurance
Quick apply
6d
Associate Data Analyst
Houseful —London
- Up to £61,120.23 a year
- Full-time
- Computer Science
- Master's degree
- SQL
- Store discount
- Profit sharing
Quick apply
2h
Performance Analyst
Schroders —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
16h
Commercial Data Analyst
Costa Limited —St Albans
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee discount
1d
Performance Analyst
AWTG —London
- SQL
- Agile
- Communication skills
Customer Analyst
Dominos —Milton Keynes
- Full-time
- SQL
- Analysis skills
- Python
2d
Analyst, Knowledge Management Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Aggregator Data Analyst
Dominos —Leighton Buzzard
- Full-time
- Hybrid work
- SQL
- Python
Digital Performance & Insights Analyst
Chanel —London
- Full-time
- Microsoft Powerpoint
- Employee assistance programme
- Employee discount
22h
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Data Analyst - 24 months FTC
AlzheimersSociety —London
- £39,866 - £46,695 a year
- Remote
- Microsoft Excel
- SQL
- Analysis skills
1d
Schedule Research & Development Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
5d
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Supply Chain Performance and Forecast Analyst
Eurostar International —London
- Full-time
- English
- SQL
- Employee discount
Quick apply
16h
Junior Data Analyst
Qualient Solutions —London
- Data analysis skills
Customer and Market Data Analyst - YIN
Atlas Copco Group —Hemel Hempstead
- Microsoft Excel
- Microsoft Office
- Analysis skills
9d

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Capacity and Performance Analyst

NHSProfessionals -
Hemel Hempstead

Quick apply

Job details

Permanent
£29,500 a year
19 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Full job description

About The Role

Do you have a passion for using data and insight to optimise resources, improve customer experiences, and drive operational excellence?

Role Summary

We are seeking a highly analytical and proactive Resource Planner & Real-Time Analyst to join our dynamic call centre team. This dual-role position is responsible for forecasting, scheduling, and real-time monitoring of contact centre performance to ensure optimal staffing levels and service delivery.

Key Responsibilities

Reporting & Analysis

Produce regular reports on forecast accuracy, schedule efficiency, and staffing performance.
Identify and recommend improvements to planning processes and tools.
Support operational decision-making with data-driven insights.

Stakeholder Engagement

Work closely with Operations, HR, and Training teams to plan for new hires, training, and other off-phone activities.
Communicate clearly and effectively with stakeholders to ensure alignment on resource planning strategies.

Real-Time Analysis:

Monitor intraday performance metrics including call volumes, service levels, occupancy, and adherence.
Take immediate action to address staffing gaps, call spikes, or system outages.
Communicate with team leaders and operations to manage breaks, lunches, and other schedule adjustments in real time.
Escalate issues impacting service delivery and recommend solutions to mitigate risks.
Maintain real-time dashboards and ensure data accuracy across workforce management systems.
Telephony multi-channel skilling allocation to address real-time demands and customer prioritisation

About The Candidate

To be successful in this post you will need to demonstrate:

Have experience in workforce planning, forecasting, scheduling, or real-time management within a contact centre.
Be highly analytical with strong Excel and reporting skills.
Demonstrate expertise in workforce management systems such as NICE WFM.
Use data to drive operational decision-making and continuous improvement.
Monitor real-time performance and respond effectively to changing demand.
Build strong relationships with operational stakeholders.
Understand contact centre KPIs and workforce optimisation principles.
Manage competing priorities in a fast-paced environment.
Communicate complex information clearly and confidently.
Take a proactive, customer-focused approach to service delivery.

About Us

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
A commitment to talent management & development
Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
Life Assurance
Group Income Protection
Wellbeing Programme
Employee Assistance Programme
Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
To proactively embed the EDI agenda, in a meaningful way, in all that it does
To create a psychologically safe environment in which everyone can thrive and be at their best
To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.

Quick apply

Refine Your Search

performance analyst jobs in kings langley, hrt

Capacity and Performance Analyst

Settlement Analyst

Performance & Benchmark Analyst

Senior Data Analyst

Customer Insight & Performance Analyst - Contract

Associate Data Analyst