Service associate Work, Jobs in Kings Langley, Hrt (with Salaries)

Associate Technical Support Engineer
Mimecast —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Analysis skills
- Organisational skills
6d
Legal Contract Administrator (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Retail Associate
TK Maxx —St Albans
- Part-time
- No experience needed
- Employee discount
1d
CX Team Member
Foot Locker —Watford
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Team Member
NEXT —St Albans
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Sales Assistant
A.N.N marketing —Edgware
- £450 - £600 a week
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Consultant Social Workers (All Children's Teams)
Hertfordshire County Council —Hemel Hempstead
- £46,731 - £51,802 a year
- Full-time
- Hybrid work
- Microsoft Access
- English
- IT
- Annual leave
Early Careers Associate
Skanska —Watford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Bereavement leave
Transaction Banking, 1st Line Financial Crime Risk, Associate, London
Goldman Sachs —London
- Full-time
- Microsoft Powerpoint
- English
- Master's degree
- Employee assistance programme
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
People Team Associate
Ralph Lauren —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
6d
KYC Onboarding Associate
IFX Payments —Amersham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
- Life insurance
Quick apply
12d
Sales Associate
H.Samuel —Watford
- £12.71 an hour
- Part-time
- Employee discount
10d
Delivery Driver - Van, Fuel, Insurance Provided
Fastop Ltd —Enfield
- £156.60 - £175.80 a day
- Weekend availability
- Customer service
- English
- Driving
Quick apply
10d
Training Coordinator
Itecskills —London
- £27,000 - £30,000 a year
- Full-time
- Sales
- Marketing
- Organisational skills
- Profit sharing
- Annual leave
Quick apply
Legal Practice Assistant
King & Spalding —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Gym membership
Trainee Financial Adviser
The Private Office —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Customer service
- Care experience
- Travel
Quick apply
7d
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Financial Planning Administrator
The Progeny Group Limited —Marlow
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Employee assistance programme
- Referral programme
Quick apply

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Associate Technical Support Engineer

Mimecast -
London

Apply Now

Job details

Full-time
£40,000 - £45,000 a year
6 days ago

Qualifications

Azure
Analysis skills
Organisational skills
IT
Communication skills
Active Directory
Time management

Full job description

About the position

Mimecast is seeking a highly motivated Associate Technical Support Engineer to join our global support team, and provide first-line technical support to customers using Mimecast products. In this role, you will be responsible for promptly responding to customer queries and troubleshooting technical issues via phone and email. Your primary objective will be to identify and resolve customer problems by analyzing symptoms, diagnosing root causes, and implementing solutions using best practices.

What You'll Do:

Provide first-line technical support to customers using Mimecast products, ensuring timely and effective issue resolution.
Respond to customer inquiries and troubleshoot technical issues via phone or email, providing clear and concise explanations and instructions.
Analyze symptoms, diagnose root causes, and implement solutions using best practices to resolve customer problems.
Escalate complex technical issues to higher-level support or development teams as needed, ensuring timely resolution. Follow standard operating procedures for issue resolution, documenting customer interactions and solutions in a ticketing system.
Stay up to date with product knowledge and new features to effectively assist customers and provide accurate information.
Provide customers with links to relevant Knowledge Base articles to help them better understand and resolve their issues.
Contribute to the refinement of knowledge base articles, FAQs, and user guides to enhance self-help resources for customers. Associate Technical Support Engineer
Identify trends and patterns in customer issues, proactively suggesting improvements or solutions to prevent future problems.
Provide exceptional customer service, maintaining a professional and positive attitude while resolving customer inquiries and issues.

What You'll Bring:

Experience in a customer focused role and a customer-focused attitude.
Experience of working in a fast-paced environment
Good communication skills both over the phone and via e-mail
Self-motivation and team player skills
Experience with administration and support of Active Directory, Azure, Google Directory is beneficial.
An understanding of internet fundamentals, network routing, and e-mail delivery
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys the challenge of technical troubleshooting

Soft Skills and Collaborative Workflow:

Possess excellent communication skills, both verbal and written, to effectively communicate technical concepts to customers and colleagues.
Demonstrate strong problem-solving and analytical abilities to quickly understand and diagnose complex technical issues.
Exhibit a customer-centric approach, showing empathy and patience while assisting customers with their technical challenges.
Display strong teamwork and collaboration skills, working effectively with cross functional teams and seeking help from seniors when needed.
Showcase strong time management and organizational skills to prioritize and handle multiple customer cases simultaneously.
Maintain a positive and professional attitude, even in high-pressure situations, to ensure a positive customer experience.
Show adaptability and flexibility in a fast-paced and dynamic technical support environment.
Display a continuous learning mindset, staying updated with new technologies and industry trends to enhance technical expertise.
Demonstrate strong interpersonal skills, building rapport with customers and colleagues to establish trust and effective working relationships.
Exhibit a proactive approach to problem-solving, anticipating customer needs and providing proactive recommendations and solutions.

Qualifications

IT industry experience and any experience working with Customers is advantageous

The base salary range for this position is £40,000-£45,000 per annum plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

#LI-HO1

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Apply Now

Refine Your Search

service associate jobs in kings langley, hrt

Associate Technical Support Engineer

Legal Contract Administrator (m/f/d)

Retail Associate

CX Team Member

Team Member

Sales Assistant

Consultant Social Workers (All Children's Teams)

Early Careers Associate

Transaction Banking, 1st Line Financial Crime Risk, Associate, London

Warehouse Associate - Part Time

People Team Associate

KYC Onboarding Associate

Sales Associate

Delivery Driver - Van, Fuel, Insurance Provided

Training Coordinator

Legal Practice Assistant

Trainee Financial Adviser

Customer Care Associate - Remote (Night Shift)

Customer Experience Associate

Financial Planning Administrator

I want to receive the latest job alerts for service associate in kings langley, hrt

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