Office Administrator – Sales & Lettings
Role Overview
We are looking for an organised, proactive and personable part time Office Administrator to join the Charles Head team.
This is a central role within the business, responsible for ensuring the smooth day-to-day running of our busy office while providing administrative support across both our Sales and Lettings departments. Working closely with the Director and wider team, you will play a key part in delivering exceptional customer service, maintaining operational efficiency and ensuring every client receives a first-class experience.
This role would suit someone who enjoys working in a fast-paced environment, takes pride in being highly organised and enjoys building positive relationships with clients, colleagues and contractors.
Key Responsibilities
Office Administration
· Supporting our Sales and Lettings teams with a wide range of administrative tasks.
· Coordinating appointments, managing diaries and overseeing the office key system.
· Preparing sales reports and assisting with new property instructions.
· Liaising with photographers, EPC assessors, floorplan providers and other suppliers to ensure properties are marketed to the highest standard.
· Keeping our property management software (Alto) and CRM systems accurate and up to date.
· Assisting with tenancy administration, referencing, compliance and move-ins.
· Coordinating maintenance appointments and communicating with landlords, tenants and contractors.
· Processing rental payments, supplier invoices and assisting with general bookkeeping and financial administration using Xero.
· Helping ensure we remain fully compliant with current property legislation.
· Looking for ways to improve processes and contribute to the continued success of the business.
The Ideal Candidate Will Have
- Previous administration experience, ideally within estate agency or property.
- Experience supporting sales, lettings or customer service teams.
- Excellent organisational skills with strong attention to detail.
- Outstanding communication skills, both written and verbal.
- A professional, friendly and confident manner.
- The ability to prioritise and manage multiple tasks in a busy environment.
- Strong IT skills and confidence using Microsoft Office and CRM/property software.
- A proactive, reliable and positive attitude with a willingness to learn.
- A genuine commitment to delivering exceptional customer service.
- The legal right to work in the UK.
In Return, You Can Expect
- Competitive salary from £14,999.40 per year - £15,795.00, dependent on experience, plus bonus incentive.
- 17 days holiday including Bank Holidays, plus your birthday off.
- Contributory pension scheme.
- Team socials and company events.
- A supportive and ambitious working environment.
- Ongoing training, career progression and personal development opportunities.
- Excellent long-term career prospects within a growing independent estate agency.
Working Hours
Part-time
· 3 days a week: 9.00am – 5.00pm
- One in four Saturdays: 9:00am – 1:00pm which can be taken in Lieu
- Flexible hours will be considered for the right candidate.
Our Culture
At Charles Head, we pride ourselves on creating a supportive and inclusive workplace where every team member feels valued and empowered to succeed.
Guided by our values, we are committed to delivering exceptional service, acting with integrity, embracing innovation and working together as one team.
We work hard and celebrate success together through regular team socials, from afternoon teas and boat trips to a variety of fun events throughout the year.
If you're looking to become an integral part of a friendly, ambitious and growing independent estate agency in the South West, we'd love to hear from you.
Job Types: Part-time, Permanent
Salary: From £14,999.40 per annum - £15,795.00 per annum, dependent on experience
Schedule: 8-hour shift with some weekend working
Work Location: In person
Pay: £14,999.40-£15,795.00 per year
Work Location: In person
