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customer care manager jobs near kingsbury, gtl

Lead Nightshift Manager

Sainsbury's -
London

Apply Now

Job details

Permanent
From £40,000 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Lead Nightshift Manager

Salary: From £40,000
Location: Hendon Store, London, NW9 6JX
Contract type: Permanent
Business area: Retail
Closing date: 19 July 2026
Requisition ID: 400066916

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead and manage a small team of managers overnight, and together with your colleagues, deliver all replenishment activities ready for our customers the following morning
Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.
Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
Take accountability for the health and safety of every one of the colleagues who works with you on a shift.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary (Our nightshifts typically run from 22:00 – 08:00).

What makes a great lead nightshift manager:

Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team
A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.
Desirable - Demonstrated experience working night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer care manager jobs in kingsbury, gtl

Lead Nightshift Manager

Customer Service Manager

Customer Relations Manager

Head Of Customer Experience

Head of Retention

Customer Operations Manager

Customer Care Manager

Customer Service Manager

Senior Customer Success Manager - UK

Client Services Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

Operations Manager

Customer Care & Quality Team Leader

Assistant Customer Service Manager

Assistant Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Head of Customer Value

Head of Customer Operations

Customer Service Team Lead

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Lead Nightshift Manager

Salary: From £40,000
Location: Hendon Store, London, NW9 6JX
Contract type: Permanent
Business area: Retail
Closing date: 19 July 2026
Requisition ID: 400066916

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customer care manager jobs in kingsbury, gtl

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Lead Nightshift Manager

Salary: From £40,000 Location: Hendon Store, London, NW9 6JX Contract type: Permanent Business area: Retail Closing date: 19 July 2026 Requisition ID: 400066916

Salary: From £40,000
Location: Hendon Store, London, NW9 6JX
Contract type: Permanent
Business area: Retail
Closing date: 19 July 2026
Requisition ID: 400066916