Customer experience specialist Work, Jobs in Kingsclere, Ham (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
5d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
3d
VodafoneThree - Project Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
4d
Operations Co-ordinator
VES Andover Ltd —Eastleigh
- £26,650 - £32,278 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
Grounds Maintenance Team Leader
JHM Grounds Care —Aldermaston
- £28,000 - £32,000 a year
- Overtime
- Maintenance
- Travel
- In-person
- Sick pay
Quick apply
12d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Customer Specialist - Complaints T2
SNG (Sovereign Network Group) —Basingstoke
- £27,540 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
2d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Retail Media Analyst(FTC)
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Python
- Marketing
- Annual leave
- Employee assistance programme
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
12d
Production Leader
Elis —Newbury
- £32,500 a year
- Call to connect
- No degree
- Leadership
- Communication skills
- Employee assistance programme
Customer Services Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
6d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
7d
Care Home Administrator
Barchester Healthcare —Wallingford
- £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- ERP systems
- Project management
- Free parking
- Employee assistance programme
Quick apply

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customer experience specialist jobs near kingsclere, ham

Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer experience specialist jobs in kingsclere, ham

Contact Centre Associate

Arrears & Collections Associate

Complaints Team Leader

Senior Customer Service Manager

VodafoneThree - Project Specialist

Operations Co-ordinator

Grounds Maintenance Team Leader

Internal Sales Executive

Customer Specialist - Complaints T2

Regional Operations Manager

Retail Media Analyst(FTC)

Service Desk Analyst

Internal Customer Service

Production Leader

Customer Services Specialist

Customer Service Specialist

Customer Success Specialist

Care Home Administrator

Sales - Sales Advisor - UK

Project Manager

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