Operational manager Work, Jobs in Kingsclere, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Hotel General Manager
The Retreat Elcot Park —Newbury
- £70,000 - £80,000 a year
- Full-time
- Hotel
- Resort
- Referral programme
Quick apply
14d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
14d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
VodafoneThree - Fleet Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
4d
Regional Manager
The Sofa Delivery Company —Farnborough
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
10d
Part Time Cleaning Operative
ABM —Basingstoke
- £14.02 an hour
- Part-time
- Communication skills
Operations Delivery Manager
Unitspark Ltd —Theale
- £80,000 a year
- Full-time
- Management
- Supervising experience
- Project management
- Paid training
Quick apply
5d
Data & Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
Business Intelligence Manager (Property Services)
Hampshire County Council —Winchester
- £65,895 - £73,902 a year
- Hybrid work
- Communication skills
- Flexible schedule
7d
Family and Local Authority Liaison Manager
Amegreen Children's Services —Englefield
- £45,000 - £55,000 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
23h
Business Development Manager (BDM) IT
Technology Transformation Group —Basingstoke
- Up to £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- IT
- Free parking
- Work from home
Quick apply
4d
Final Mile Territory Manager
Evri —Newbury
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
11d
Branch Manager
Huws Gray Group —Reading
- Leadership
- Communication skills
- Employee discount
- Sick pay
VodafoneThree - RAN Performance & Optimisation Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Computer networking
- Leadership
- Employee discount
6d
Nursery Regional Operations Manager
Storal —Basingstoke
- Up to £50,000 a year
- Full-time
- Employee discount
- Sick pay
Quick apply
6d
Project Manager
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Organisational skills
- Agile
- Leadership
8d
Campaign Manager – Domestic
BAE Systems —Frimley
- From £69,200 a year
- Business development
- Organisational skills
7d

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operational manager jobs near kingsclere, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

operational manager jobs in kingsclere, ham

Customer Operational Delivery Manager

Hotel General Manager

Warehouse Process and Compliance Manager

IT Service Manager

Regional Operations Manager

VodafoneThree - Fleet Manager

Regional Manager

Part Time Cleaning Operative

Operations Delivery Manager

Data & Insight Manager

Business Intelligence Manager (Property Services)

Family and Local Authority Liaison Manager

Business Development Manager (BDM) IT

Final Mile Territory Manager

Business Engagement and Service Improvement Manager

Branch Manager

VodafoneThree - RAN Performance & Optimisation Manager

Nursery Regional Operations Manager

Project Manager

Campaign Manager – Domestic

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