Retention manager Work, Jobs in Kingsclere, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Customer Contact Centre Advisor Jaguar Land Rover
South East Motors —Basingstoke
- £26,426.80 - £32,426.80 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
Caterlink - Operations Manager
Caterlink —West Berkshire
- Full-time
- Hybrid work
- School
- Employee assistance programme
- Employee discount
Quick apply
Analytics Manager - CRM
B&Q —Eastleigh
- £70,000 - £80,000 a year
- Full-time
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
10d
HR Manager
Jones Robinson —Newbury
- £30,000 - £50,000 a year
- Part-time
- Management
- Supervising experience
- Human resources
Quick apply
Customer Success Team Manager
CV Library —Fleet
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Quick apply
13d
HR Manager
Coombes Forestry Ltd —Upper Meon Valley
- £45,000 a year
- Full-time
- Project management
- Human resources
- Organisational skills
- Employee assistance programme
Quick apply
7d
Senior Social Worker - Parenting Assessor (£49,918–£53,048 plus 4% Retention Payment after 1 year)
Bracknell Forest Council —Bracknell
- £49,918 - £53,048 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
Data Governance & Management Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Data Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Away from Home - New Business Development Executive (Lincolnshire)
PepsiCo —Reading
- Microsoft Powerpoint
- IT
- Communication skills
13d
Customer Delivery Executive
Node4 —Newbury
- Hybrid work
- Azure
23h
Senior Service Delivery Manager
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
7d
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
22h
Student Progress Manager
Havant & South Downs College —Alton
- £44,672.02 a year
- Full-time
5d
Head of DofE Operations
Ridgeline Adventures —Hungerford
- £36,000 - £42,000 a year
- Part-time
- Hybrid work
- Up to 50% travel
- Administrative experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
14d
Territory Manager - North West
BD —Winnersh
- £43,300 - £66,025 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Estates Manager (Building Manager)
Praxis Facilities Management —Reading
- Full-time
- Management
- Travel
- Leadership
- Employee assistance programme
Quick apply
11d

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retention manager jobs near kingsclere, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

retention manager jobs in kingsclere, ham

Customer Operational Delivery Manager

Regional Operations Manager

Customer Contact Centre Advisor Jaguar Land Rover

Caterlink - Operations Manager

Analytics Manager - CRM

HR Manager

Customer Success Team Manager

HR Manager

Senior Social Worker - Parenting Assessor (£49,918–£53,048 plus 4% Retention Payment after 1 year)

Data Governance & Management Manager

Customer Services Executive

Customer Data Insights Analyst

Away from Home - New Business Development Executive (Lincolnshire)

Customer Delivery Executive

Senior Service Delivery Manager

Head of Regional Service

Student Progress Manager

Head of DofE Operations

Territory Manager - North West

Estates Manager (Building Manager)

I want to receive the latest job alerts for retention manager in kingsclere, ham

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