Road logistics business development manager Work, Jobs in Kingsclere, Ham (with Salaries)

Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
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6d

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Regional Mobile Repair Manager (South East Region)
cinch —Hook
Full valid UK driving licence is essential, held for a minimum of 2 years essential. Qualified to City and Guilds or NVQ Level 2 or 3 desirable but not…
Quick apply
6d

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Regional Mobile Repair Manager (South East Region)

cinch -
Hook

Quick apply

Job details

Permanent
6 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Driving Licence
Management
Customer service
NVQ
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

Job Role – Regional Mobile Repair Manager

Salary – Competitive Salary dependant on experience

Location – Regional role covering the South East region with 1-2 days per week on site. (Corby)

Working Hours – Monday - Friday 08:00 - 17:00

Job Status – Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)

Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.

We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

Now, this is where you fit in…

The Regional Mobile Repair Manager plays a key leadership role within the Repair Network, supporting a group of 8–10 Mobile Repair Technicians to deliver exceptional repair quality, operational consistency and outstanding customer outcomes.

Working closely with the Senior Repair Operations Manager and partnering with Service Advisors (led by the Senior Service Operations Manager), the Regional Mobile Repair Manager ensures technicians are supported, performance is managed effectively and day-to-day operations run smoothly.

This role blends people leadership, operational oversight, coaching, and hands-on support to enable technician success and underpin the wider performance of the Repair Network.

Key Responsibilities

Team Leadership and Support

Provide day-to-day leadership, coaching, and guidance to a team of 8–10 Mobile Repair Technicians.

Act as the primary point of contact for technician issues, questions, and support needs.

Conduct regular check-ins and contribute to performance reviews, supporting development plans set by the Senior Repair Operations Manager.

Foster a positive, collaborative, and high-performance team culture.

Operational Delivery

Ensure technicians follow consistent processes, quality standards, and operational guidelines.

Monitor daily work allocation, job progress, and scheduling, resolving blockers or escalating where needed.

Support the safe and compliant operation of mobile repair vans, partnering with Repair Network Fleet Management where required.

Assist technicians with troubleshooting complex cases, parts issues, or customer complications.

Customer Service and Quality

Champion customer experience excellence across the technician team.

Address customer issues or complaints escalated by technicians, working with Service Advisors and Senior Mobile Repair Managers as required.

Ensure all repairs meet company standards, conducting quality checks and reinforcing best practice.

Performance Monitoring and Reporting

Track individual and team performance indicators, including productivity, quality, utilisation and customer satisfaction.

Provide regular performance insight to the Senior Repair Operations Manager and help implement targeted improvement actions.

Identify trends or recurring issues and support root-cause analysis and corrective actions.

Collaboration and Communication

Work closely with Service Advisors to ensure smooth job flow, strong communication and effective customer scheduling.

Collaborate with Fleet Management, Logistics, L&D and Central Operations to support technician needs.

Communicate updates, process changes and operational priorities to your team clearly and consistently.

Things we look for in you:

Previous experience in a manager or senior leadership role

Ideally management experience managing people on a remote basis

Full valid UK driving licence is essential, held for a minimum of 2 years essential

Qualified to City and Guilds or NVQ Level 2 or 3 desirable but not essential

cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:

Competitive salaries and bonuses

A company pension scheme

An Employee Assistance Programme

Access to trained mental health first aiders

Enhanced maternity, paternity, and adoption leave

And so much more!

cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

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Regional Mobile Repair Manager (South East Region)

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