Av & communication system Work, Jobs in Kingston Bagpuize, Oxf (with Salaries)

IT Support Officer
University of Oxford TSS —Headington
- £18.80 an hour
- Temporary
- Windows
- Microsoft Office
- Analysis skills
- Annual leave
IT Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Temporary
- Customer service
- Windows
- University
- Annual leave
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
Sales Administrator
Aura Futures —Reading
- Full-time
- Customer service
- Administrative experience
- Organisational skills

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IT Support Officer
University of Oxford —Oxford
Membership to a variety of social and sports clubs. With a customer-focused approach, you will enjoy helping users with differing levels of technical knowledge…
£32,108 - £40,514 a year
IT Support Officer
University of Oxford TSS —Headington
Troubleshoot network connectivity issues and support identity and access management processes. Support users with a range of research, teaching and business…
£18.80 an hour

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IT Support Officer

University of Oxford TSS -
Headington

Apply Now

Job details

Temporary | Full-time
£18.80 an hour

Benefits

Annual leave

Qualifications

Windows
Microsoft Office
Analysis skills
IT support
Computer networking
Mac OS
IT
Linux
Communication skills

Full job description

We are seeking a customer-focused IT Support Officer to provide first- and second-line technical support across a diverse IT environment. This role involves troubleshooting hardware, software and networking issues, supporting end users, and contributing to the delivery of secure and reliable IT services.

The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.80 per hour + holiday pay

Key Duties:

Technical Support & Service Delivery

Act as a primary point of contact for IT support requests, providing timely and professional assistance
Monitor and manage helpdesk tickets, prioritising and resolving issues in line with service standards
Diagnose and resolve hardware, software, networking and AV-related issues
Escalate complex incidents to specialist teams and third-party suppliers where required
Support users with a range of research, teaching and business systems

Systems Management & Deployment

Deploy, configure and maintain Windows, macOS and Linux devices
Install and upgrade hardware, operating systems and software applications
Troubleshoot network connectivity issues and support identity and access management processes
Assist with hardware upgrades, software deployments and infrastructure-related tasks

Documentation, Compliance & Reporting

Maintain accurate asset, licensing and support records
Ensure incidents and service requests are logged and updated appropriately
Create and maintain technical documentation, procedures and knowledge base materials
Support audits, compliance activities and cybersecurity requirements
Produce reports and data analysis to support operational and strategic decision-making

Selection Criteria:

Proven experience providing first- and second-line IT support
Strong knowledge of Windows 10/11 and macOS environments
Good understanding of desktop, laptop and peripheral hardware
Experience troubleshooting networking and connectivity issues
Strong knowledge of Microsoft Office and common business applications
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Experience maintaining records within IT service management and asset management systems

Vacancy ID: 23424

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service

Person specification

Not Specified

About The University

Not Specified

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