Customer experience manager Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Customer Care Performance Manager
Sanctuary Group —Kingston upon Hull
- £45,627 - £48,029 a year
- Weekend availability
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
8d
Last Mile Operations Manager
Evri —Kingston upon Hull
- £35,500 - £41,000 a year
- Day shift
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
12d
Store Manager - Anlaby Hull SF
Marks & Spencer —Kingston upon Hull
- Full-time
- Employee discount
5d
Customer Service Manager
B&M Retail —Hessle
- Weekend availability
- Leadership
- Employee discount
8h
Customer IT Support Manager
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
4d
Service Delivery Manager Associate
Ericsson —Kingston upon Hull
- Computer Science
- Engineering
- English
1d
Senior Transport Planner
The Best Solutions Hull Ltd —Kingston upon Hull
- £35,000 - £45,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Work from home
Quick apply
14d
Practice Manager/Receptionist
Sanctum Dental Suites —Cottingham
- £25,058 - £64,881 a year
- Part-time
- Management
- In-person
- Leadership
- Free parking
Quick apply
Store Manager
Home Bargains —Kingston upon Hull
- £41,955 a year
- Part-time
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
8d
Operations Manager
Concept Sliding Solutions Ltd —Kingston upon Hull
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Quick apply
7d
Transport Planner
Ashcourt Group —Kingston upon Hull
- Up to £34,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Customer Experience / Warranty Administrator
Swift Group Ltd —Kingston upon Hull
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
Customer Management Coordinator- Pipers
PepsiCo —Brigg
- CRM software
- Sales
- Customer service
4d
Resort General Manager
Forest Pines Hotel, Spa & Golf Resort —Broughton
- Full-time
- Management
- Hotel
- Driving
- Annual leave
- Life insurance
Quick apply
8d
Field Sales Representative
AWR Hull —Kingston upon Hull
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
14d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Assistant Manager
The Rank Group —Kingston upon Hull
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Order Desk Executive
Day Lewis Pharmacy —Kingston upon Hull
- Full-time
- Sales
- Bachelor's degree
- Business
11d
Security Operations Manager
BidvestNoonan —Kingston upon Hull
- Full-time
- Management
- Administrative experience
- Leadership
Quick apply
5h

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customer experience manager jobs near kingston upon hull, ery

Customer Care Performance Manager

Sanctuary Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£45,627 - £48,029 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Performance Manager – Housing

Customer Hub, Francis Street, Hull

£45,627 – £48,029 per year

40 hours per week – Predominantly Monday to Friday – with a flexible approach required for evenings and weekends

We are seeking a Customer Care Performance Manager to join our Customer Hub team in Hull. The Customer Hub manages inbound customer contact relating to repairs, incidents, and general housing enquiries.

This is an exciting opportunity for an experienced leader to drive performance, efficiency and continuous improvement across a high-volume contact centre operation. You will take ownership of operational performance across your region, ensuring delivery against KPIs, improving processes, and supporting the development of high-performing teams. This role requires strong leadership, analytical thinking, and the ability to drive change, ensuring excellent customer outcomes and service delivery.

The role of Customer Care Performance Manager – Housing will include:

Managing operational performance across teams, ensuring delivery against KPIs including call handling, resolution and satisfaction
Analysing performance data, identifying trends and implementing improvements
Ensuring resources are effectively allocated to meet demand
Leading and developing Team Leaders and wider teams
Producing performance reports and providing insights to senior management
Driving service improvements and operational efficiency
Managing recruitment, performance and development of staff
Building relationships with internal and external stakeholders
Supporting system and process improvements
Contributing to wider strategic projects

Skills and experiences:

Proven experience in a similar leadership role
Strong experience managing and motivating teams
Experience in a contact centre or customer service environment
Proven ability to drive performance and process improvements
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines
Knowledge of housing or related services
Strong IT and data analysis capability

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £45,627 (rising to £48,029 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

customer experience manager jobs in kingston upon hull, ery

Customer Care Performance Manager

Last Mile Operations Manager

Store Manager - Anlaby Hull SF

Customer Service Manager

Customer IT Support Manager

Service Delivery Manager Associate

Senior Transport Planner

Practice Manager/Receptionist

Store Manager

Operations Manager

Transport Planner

Customer Experience / Warranty Administrator

Customer Management Coordinator- Pipers

Resort General Manager

Field Sales Representative

JUNIOR SALES ADVISOR

Assistant Manager

JUNIOR SALES CONSULTANT

Order Desk Executive

Security Operations Manager

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