Group leader Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Customer Care Performance Manager
Sanctuary Group —Kingston upon Hull
- £45,627 - £48,029 a year
- Weekend availability
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
6d
Team Member
Hollywoodbowlgroup —Kingston upon Hull
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
9d
Team Leader
HICA Group —Kingston upon Hull
- £14.82 an hour
- Weekends only
- Care plans
- Leadership
- Free parking
- Paid training
Quick apply
5d
Short-term Temporary Team Member
NEXT —Humberside
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
Department Manager
GOOUTDOORS —Kingston upon Hull
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
9d
Choir Leader (full training provided)
Lucy's Pop Choir —Kingston upon Hull
- £40 an hour
- Part-time
- Bachelor's degree
- Travel
- In-person
Quick apply
10d
Team Member (Stock)
NEXT —Kingston upon Hull
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Logistics Supervisor - Day shift 4 on 4 off
JZ Flowers International Ltd —Brough
- £34,646.78 a year
- Full-time
- English
- Supervising experience
- Team management
- Annual leave
- Employee discount
Quick apply
10d
Head of Business Development and Innovation
CatZero Humber —Kingston upon Hull
- £47,500 a year
- Full-time
- Business development
- Project management
- Organisational skills
Quick apply
2d
Resort General Manager
Forest Pines Hotel, Spa & Golf Resort —Broughton
- Full-time
- Management
- Hotel
- Driving
- Annual leave
- Life insurance
Quick apply
7d
One Stop - Store Manager
One Stop —Kingston upon Hull
- Full-time
9d
After School Care Coordinator
Tranby —Kingston upon Hull
- £13.91 an hour
- Part-time
- School
- Free parking
- Store discount
Quick apply
11d
Assistant Director of Research & Development
Humber Teaching NHS Foundation Trust —Kingston upon Hull
- £79,504 - £91,609 a year
- Full-time
- Management
- Contracts
- Communication skills
11d
Production Lead
Siemens Gamesa —Kingston upon Hull
- Weekend availability
- Continuous improvement
- Leadership
13d
Assistant Manager HULL
SWD —Kingston upon Hull
- £32,500 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Employee discount
Quick apply
10d
Domestic Assistant
OCS Group —Kingston upon Hull
- £12.92 an hour
- Monday to Friday
- Hotel
- Computer skills
Quick apply
3d
Multi Activity Coach
Total Sports —Kingston upon Hull
- £340 - £450 a week
- 8 hour shift
- Childcare
- Working with children
- In-person
Special Missions (MET) B350 Sensor Operator
2Excel Aviation —Humberside International Airport
- Full-time
- Military
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
2d
Domestic Supervisor
OCS Group —Cottingham
- £14.05 an hour
- Monday to Friday
- Supervising experience
Quick apply
3d
Value Stream Supervisor
Smith & Nephew —Kingston upon Hull
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee discount

I want to receive the latest job alerts for group leader in kingston upon hull, ery

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

group leader jobs near kingston upon hull, ery

Customer Care Performance Manager

Sanctuary Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£45,627 - £48,029 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Performance Manager – Housing

Customer Hub, Francis Street, Hull

£45,627 – £48,029 per year

40 hours per week – Predominantly Monday to Friday – with a flexible approach required for evenings and weekends

We are seeking a Customer Care Performance Manager to join our Customer Hub team in Hull. The Customer Hub manages inbound customer contact relating to repairs, incidents, and general housing enquiries.

This is an exciting opportunity for an experienced leader to drive performance, efficiency and continuous improvement across a high-volume contact centre operation. You will take ownership of operational performance across your region, ensuring delivery against KPIs, improving processes, and supporting the development of high-performing teams. This role requires strong leadership, analytical thinking, and the ability to drive change, ensuring excellent customer outcomes and service delivery.

The role of Customer Care Performance Manager – Housing will include:

Managing operational performance across teams, ensuring delivery against KPIs including call handling, resolution and satisfaction
Analysing performance data, identifying trends and implementing improvements
Ensuring resources are effectively allocated to meet demand
Leading and developing Team Leaders and wider teams
Producing performance reports and providing insights to senior management
Driving service improvements and operational efficiency
Managing recruitment, performance and development of staff
Building relationships with internal and external stakeholders
Supporting system and process improvements
Contributing to wider strategic projects

Skills and experiences:

Proven experience in a similar leadership role
Strong experience managing and motivating teams
Experience in a contact centre or customer service environment
Proven ability to drive performance and process improvements
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines
Knowledge of housing or related services
Strong IT and data analysis capability

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £45,627 (rising to £48,029 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

group leader jobs in kingston upon hull, ery

Customer Care Performance Manager

Team Member

Team Leader

Short-term Temporary Team Member

Department Manager

Choir Leader (full training provided)

Team Member (Stock)

Logistics Supervisor - Day shift 4 on 4 off

Head of Business Development and Innovation

Resort General Manager

One Stop - Store Manager

After School Care Coordinator

Assistant Director of Research & Development

Production Lead

Assistant Manager HULL

Domestic Assistant

Multi Activity Coach

Special Missions (MET) B350 Sensor Operator

Domestic Supervisor

Value Stream Supervisor

I want to receive the latest job alerts for group leader in kingston upon hull, ery

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected